Store Director

POSITION PURPOSE

The Store Director is responsible for leading all store operations to achieve sales, profit, customer satisfaction, and associate engagement goals. This role provides strategic leadership, ensures operational excellence, drives financial performance, and fosters a positive, inclusive culture while upholding company policies, safety standards, and regulatory requirements.

KEY ACCOUNTABILITIES Leadership & People Management

• Lead, coach, and develop store leadership and associates to achieve professional growth and operational excellence.
• Build a strong talent pipeline through effective hiring, training, performance management, and succession planning.
• Foster an inclusive, respectful, and engaging work environment aligned with company values.
• Hold leaders and associates accountable for performance, attendance, and behavior standards.
  
  

Operational Excellence

• Oversee all daily store operations to ensure consistent execution of company programs, policies, and procedures.
• Ensure compliance with food safety, sanitation, health, safety, and loss prevention standards.
• Drive operational consistency across all departments to deliver a best‑in‑class customer experience.
• Maintain accurate inventory, ordering, merchandising, and back‑room processes.
  
  

Financial Performance & Business Results

• Achieve or exceed sales, margin, expense, and profit goals.
• Develop and execute action plans to improve financial performance and operational efficiency.
• Monitor key performance indicators (KPIs) and adjust strategies based on trends and results.
• Control labor and operating expenses while maintaining service and execution standards.
  
  

Customer Experience

• Ensure the store delivers a friendly, clean, and customer‑focused shopping environment.
• Address customer concerns promptly and professionally to ensure resolution and satisfaction.
• Champion customer service standards and continuous improvement initiatives.
  
  

Compliance & Risk Management

• Ensure compliance with all company policies, union agreements (where applicable), and legal requirements.
• Maintain proper documentation related to labor, safety, HR, and operational requirements.
• Partner with Asset Protection to minimize shrink and ensure store security.
  
  

Community & Corporate Partnership

• Represent the company positively within the local community.
• Partner with District and Corporate leadership to execute strategic initiatives and company programs.
• Communicate effectively with field and corporate partners to ensure alignment and execution.