Night Crew Supervisor

Purpose

As a primary contact for customers, the Night Crew Manager provides friendly, courteous, and helpful service. The Night

Crew Manager places merchandise on shelves in a retail grocery store. Open cases of merchandise using a company

approved box cutter. Places individual items on shelves in the specified location. Face items to be consistent with

Division standards. Dusts and washes shelves as needed. Checks temperatures in cold cases, coolers, and freezers.

Responsible for total store security. Maintain all aisles with a clear walkway. May occasionally function as

cashier/checker. Bales cardboard and cleans floor. Orders groceries and maintains inventory with a hand held ordering

device. Supervises, assigns duties, and trains employees.

Duties & Responsibilities

• Provides customer service as defined by the employer within the scope of the position and within company
  
  

policy.

• Supervises, trains, assigns duties to night stocking employees, and may write schedules.
• Responsible for accurate inventory procedures to include checking the load for shorts and maintaining total
  
  

backroom control.

• Loads stock onto six-wheelers or uses pallet jack to move merchandise. Pushes loaded six-wheelers to
  
  

appropriate area.

• Opens cases and carries product to display area.
• Replaces stock on shelves. Faces and straightens up shelves. Rotates merchandise and removes out of date
  
  

merchandise from the shelves.

• Writes grocery, non-food orders and does a Backroom Inventory (BRI).
• Returns excess stock to backroom and inventory. Maintains backroom organization.
• Operates electronic scanner cash register to total customers’ final bill.
• Receives payment for customer purchase and count back correct change.
• Bags groceries in plastic, canvas, or paper bags. Lift bags into grocery cart. Offer customer assistance with carry
  
  

out and provide carryout service if Courtesy Clerk is unavailable.

• Responsible for overseeing employees and responding to customer on-site accidents.
• Maintain cleanliness of store.
• Adheres to Federal, State, local laws. Adheres to safety policies and store rules.
• Other duties as assigned.
  
  

General Requirements

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with

performing the essential functions of this position**:

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Successful completion of all company training courses.
• Ability to interact professionally with customers, co-workers, and supervisor.
• Must have the ability to read, write and communicate in English.
• Ability to understand and follow instructions.
• Ability to use the cash register and self-check-out registers as required.
• Basic math skills to calculate prices and make change.
• Ability to handle all forms of tender.
• Knowledge of products, product pricing and store layout.
• Ability to memorize procedures and look up PLU codes.
• Ability to make quality decisions and work independently when necessary.
• Ability to multitask while working under stress and time constraints.
• Ability to complete tasks assigned in expected time frame.
• Must be 21 years old and be able to operate bailer and electrical equipment.
• Reports to work in proper uniform per company policy.
  
  

Physical Requirements

The following attempts to communicate the traditional physical demands associated with this position:**

Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7 hours (Based on an 8-hour workday.)

• Lift/Carry: Frequent (lift/carry 5-60lbs.)
• Push/Pull: Seldom, push/pull 10-50 lbs. cases
• Squat/Kneel: Occasional
• Bend/Stoop: Occasional
• Twist/Turn: Occasional
• Stand/Walk: Continuous
• Grip/Grasp: Frequent
• Reach: Continuous
  
  

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in

addition to those listed above.

• The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and
  
  

federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate

applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with

disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without

imposing an undue hardship.

Work Environment

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor

environment with varying temperatures