Member Service Representative

POSITION SUMMARY:

The Member Service role connects with customers as the information hub where customers come to get concierge service.

**Shifts times are one or two evenings per week 3pm - 8 or 9pm, and one or two weekends per month 6:45am -1 pm or 12-5pm.
**Applicants must be 18 and able to pass a background check.

ESSENTIAL FUNCTIONS:

· Assists the overall day to day operations of the member services desk.

· Self-motivated in engaging with our customers and build strong relationships

· It will be critical for the Member Service staff to be organized to be able to take time to listen and chat to our customers before/after group fitness classes and exercise and via phone, as well as ensuring you are still able to get the administrative work accomplished

· Assist with customer registrations, tracking, networking with existing customers as well as on-boarding new Member Service staff

· The Member Service Staff is part of a team responsible for the overall delivery of excellent Member Service to all members, guests and participants of the branch

· Responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area

· Performs all duties demonstrating YMCA values and a commitment to excellence

· Provide excellent service to members, guests, and participants in the branch and on the phone

· Create a high level experience for members, guests and participants through engagement and building a connection

· Understand and enforce all applicable YMCA policies

· Operate membership software and all necessary office equipment

· Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues

· Assist in the sale of YMCA programs, services and product to members, guests, and participants

· Provide tours to prospective members

· Receives direction from the Member Service Director

· Interacts regularly with members, guests, and participants in an effort to provide excellent Member Service and positively impact membership retention

YMCA COMPETENCIES (Team Leader):

Mission Advancement: Provides a quality experience for everyone, including but not limited to Health Seekers, Members, Participants, Internal Customers, Fellow Staff Members, Vendors, and others.

Collaboration: Empathetically listens and communicates for understanding when negotiating and dealing with conflict.

Operational Effectiveness: communicates in a clear and pleasant manner; embraces differences among people; works cooperatively as a team member.

Personal Growth: Demonstrates an active willingness to learn and grow; accepts constructive criticism;

QUALIFICATIONS (required):

· Excellent Member Service, sales, problem solving, communication and interpersonal skills

· Computer knowledge

· Ability to obtain CPR/PR, First Aid and AED certifications within 60 days of hire

· Must be self-directed and motivated

· Ability to work with a diverse population and be inclusive to all

· Ability to multi-task

Pay: $11.50 - $12.00 per hour

Work Location: In person

Benefits:

Salary : $12 - $12