Public Area Attendant

ALBERT HOTEL is hiring for a PUBLIC AREA ATTENDANT

An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.

With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert.

Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.

What you'll do:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Maintain the highest level of cleanliness for all hotel public areas including public restrooms, lobby, fitness center, pool area, and guest corridors as applicable
• Replenish public area guest amenities on a regular basis including toilet paper, hand towels, hand soap, etc.
• Remove linen and trash from all vacated guest rooms proper to room attendant service
• Complete any guest requests in a timely fashion
• Maintain guest corridor and back of house cleanliness throughout the shift
• Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
• Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
• Possess knowledge of all guest services and amenities
• Greet all guests in close proximity and make each feel important by providing a genuine welcome
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Maintain a high level of cleanliness, sanitation, and safety in the work area

Who you are:

• You have a high school diploma or general education degree preferred.
• Previous guest service and/or housekeeping experience preferred.
• You can interpret standard operating procedures, safety, and sanitation instructions.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.