Adult Services Specialist (Tech/Ref)

Job Summary:

This position plays a vital role in helping the Albany County Public Library strategically address the information and technology needs of adults in Albany County. Reporting to the Adult Services Librarian, works in close collaboration with the members of the Adult Services department to provide quality reference and one-on-one technology support to library patrons.

Duties & Responsibilities:

Desk Operations & Customer Service

• Works scheduled hours at the library’s main service desk and substitutes for other staff as needed
• Maintains patron privacy and other library values and advocates for intellectual freedom and freedom of access issues.
• Serves as a member of the Ref/Tech team, providing one-on-one reference and technology support as needed.
• Provides drop-in reference and technology support during established hours set by the leadership team; recommends updates to times and procedures as needed
• Maintains proficiency with library technology and equipment, including troubleshooting problems and light maintenance of library equipment (printers, copier, and microfilm reader).
• Partners with Bookmobile Librarian on outreach deliveries: provides readers advisory to outreach patrons; selects and prepares materials; delivers items to designated sites and patrons; recommends changes and updates as necessary.
• Assists Operations Manager with logistics and reservations for public meeting spaces: implements meeting room scheduling procedures; assists with set-up and post-event inspections of public meeting spaces as assigned; has the ability to use and troubleshoot technology in public meeting spaces

Programming

• Assists Bookmobile Librarian with Tech Tabling at select outreach locations

Collections

• Selects for assigned collections
• Creates monthly and quarterly displays in rotation with other members of the Adult Services department

Communication

• Collaborates with Public Relations Specialist to promote both scheduled and drop-in ref/tech services

Organization-wide expectations:

• Deal effectively with a variety of people in the face of interruptions and stress.
• Explain and enforce, with clarity and empathy, library policies and procedures to the public.
• Assist library patrons with their questions, concerns and requests.
• Meet intermediate Wyoming State Library (WYLD) competencies for library staff. https://library.wyo.gov/wyld/network/groups/training/general/
• Process and handle money collected such as fees, donations, and credit cards.
• Use and help patrons and staff by using computers, digital devices, apps, social media, printers, fax machines and library specific software.
• Process library materials, including checking items in and out, assessing material conditions, locating material and accurately organizing them.
• Keep skills current and growing: participate in library meetings and committees, attend trainings, seek learning opportunities, follow current trends related to job area.
• Be committed to public service values: work well with and demonstrate patience with all customers, volunteers, and other staff members.
• Offer suggestions for better customer service and/or library functions.

Knowledge & Skills

• Intermediate skills with technology including email, social media, web searching and mobile devices, Google suite, Canva.
• Library and library materials knowledge.

Minimum Qualifications

• High School Diploma or equivalent.
• Customer service experience and ability to work well with all ages.
• Demonstrated computer proficiency.

Preferred Qualifications

• Some college or college degree.
• Experience working in a public library or similar work experience, particularly health care industries.
• Experience working with at-risk populations.
• Bilingual skills.

Work Environment

This job operates in a library environment. This role routinely uses standard office equipment and regularly interacts with members of the public in person, over the phone, and by email.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, speak, hear, and use hands to operate office equipment, and reach with hands and arms. Vision requirements include the ability to read routine and complex documents, read small print and computer screens. Moves book trucks with 20 pounds of weight. Shelves books at heights between six feet and floor level.

Other Requirements

• Required background check for final candidate.
• Must have a valid driver’s license, a good driving record, and be able to meet the driver policy requirements. Documentation will be required for the final candidate.

Salary & Benefits

Wage: $17.00 per hour

Leave: Paid sick, vacation, and holiday leave provided

This is a benefited position. Benefits package includes: employee health, dental, vision, and life insurance paid by the employer, dependent insurance supplement paid by employer, and a required statewide retirement plan.

Total number of hours worked per week and specific schedule will be determined when a job offer is made. Employee will be required to work some evenings and weekends, and will periodically need to adjust schedule to accommodate special programs and/or outreach events.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. ACPL reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Albany County Public Library provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, ACPL complies with applicable state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment.