Office Support Specialist I 2025-02446

Description and Functions

• Safe at home;
• Giving families opportunities for success; and
• Supporting the people who support the families

• Culture of public service and a commitment to work/life balance
• Paid holidays, vacation, and sick leave
• Comprehensive Benefits package including health, dental, life, vision, short-term disability, and more, with an employer contribution toward premiums
• Longevity pay

• Acts as a specialist in the assigned program area, performing the most complex technical duties, which may include legal secretary responsibilities.
• Performs, leads, or supervises a wide variety of moderate to complex program and operational support duties.
• Serves as subject matter expert.
• Applies knowledge of programmatic and administrative requirements.
• Resolves problems and makes recommendations for improvements.
• Performs specialized tasks and coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, and provides training to staff.
• Conducts research and troubleshoots office systems or procedures for efficiency and accuracy; collects, organizes, and details in writing the required documentation in answering queries.
• Coordinates and/or acts as a liaison between the agency or work unit and other agencies.
  Processes monthly electronic filing; corresponds with operators regarding production filing; sets up new operators for electronic filing.
• Maintains financial or other records; verifies statistical reports for accuracy and completeness; assists with publishing statistical reports.
• Assists in budget development, analysis, interpretation, and recommendation, including handling deposits and monetary transactions and/or performing audit functions.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Responds verbally and/or in writing to requests for information.
• Screens and corrects documents for procedural compliance; evaluates information for accuracy.
• Provides customer service to customers, clients, and staff and acts as a resource, and explains rules and procedures to co-workers, customers, and/or clients.
• Responsible for inventory assets.
• Performs administrative duties requiring considerable judgment, which may involve fiscal, human resources, or other specific program areas.
• Resolves some light computer issues/concerns.
• Greets screens visitors, and interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Tracks information.
• Maintains and reviews case files to determine actions to be taken.
• Evaluate information for accuracy.
• Assures procurement process is managed appropriately and according to established procedures.

Qualifications

PREFERENCES:

Preference may be given to applicants who are detail-oriented, multitasking capable, organized and able to prioritize, good communicator both orally and written, and have customer service experience.

KNOWLEDGE:

• Knowledge of customer service techniques such as, but not limited to, de-escalation, product demonstration, teaching product features and functions, and coaching.
• Knowledge of multiple computer software and internet utilities at an advanced level, including Microsoft Excel and Gmail.
• Knowledge of techniques for providing a high level of customer service.
• Knowledge in Human and Social Services.
• Skills in proper grammar and punctuation.
• Skills in Teamwork and adapting to personalities.
• Ability to build rapport with a variety of clients.
• Ability to problem-solve with creative solutions.

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

• FLSA: Non-exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon the successful completion of a background check.
• For Veteran's preference consideration, supporting documentation must accompany your application.

Supplemental Information

049-Family Services - Field Operations

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.

There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!

Click here to learn more!