What are the responsibilities and job description for the Customs Brokerage Account Manager position at Alba Wheels Up International, LLC?
The Opportunity
Join us as a Customs Brokerage Account Manager and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.
Location: Remote
Company Mission & Values
Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:
- Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are always encouraged to propose new ideas.
- Collaboration: Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
- Integrity: We pride ourselves on building a reputation of integrity, honesty, and trust, while providing an unwavering focus on a high-quality customer experience for our clients.
What You'll Do
- Classify goods (general, not expert) and possess knowledge of basic Customs Brokerage regulations.
- Directly manage designated accounts: engage with customers and ALBA’s network as the primary developer of relationships. Become a trusted advisor and the customer’s voice within our firm.
- Create and maintain key account strategies: define strategic approaches through solutions, internal/external positions on RFQs and RFPs; partner with departments to deliver best-in-class service and competitive pricing.
- Identify new opportunities: expand business scope and solutions with designated customers, create a sizeable pipeline, and maintain a high closing ratio.
- Create and present targeted Business Reviews: update client strategies, priorities, and business strategy while introducing new ideas and continuous improvement.
- Demonstrate technological aptitude: understand and share key technology offerings (BI, Mesur.io, online tracking).
- Collaborate effectively with other Key Account Managers.
- Monitor monthly performance reports: volume, profitability, and pipeline, ensuring immediate actions in case of deviations.
What You Bring
- Customs Brokerage License required.
- 5 years of supply chain industry experience in new business sales, account management, or operations in a 3PL, freight forwarder, or other relevant logistics provider scenario.
- In-depth knowledge of international supply chain and experience with clients on a national and/or global scale.
- Account management experience within various verticals: Beverage, Food/Perishables, Fashion Apparel/Accessories, Chemical/Raw Materials, and Hi-Tech/Semiconductor.
- Exceptional customer service skills.
- Ability to engage clients on company technology.
- Experience with end-to-end logistics processes and solutions.
- Multi-lingual a plus (Spanish or Mandarin/Cantonese).
Why You'll Love It Here
Alba employees benefit from industry-leading health and wellness programs, financial planning resources, and continuous learning opportunities.
- Access to cutting-edge platforms and automation, enabling you to design resilient supply chains and deliver measurable results for customers.
- Support from a team that celebrates growth & innovation.
- Direct access to decision-makers & the ability to shape strategy.
What We Offer
- Competitive compensation (Base Bonus), Medical, Dental, Vision, Short-term Disability, 401K Matching, and advancement opportunities.
- A leadership team wholly committed to innovation, integrity, and shared success.
- Data-driven decision making & technology adoption.
- A culture of visionary thinking and bold decision-making.
Are you ready to take ownership of key processes and make a direct impact on Alba’s operational excellence in international logistics and customs compliance? As our Customs Brokerage Account Manager, you will have the opportunity to lead strategic responsibilities, all while supporting both career and personal growth in a fast-paced environment with best-in-class facilities.
Alba Wheels Up International is an equal opportunity employer.