Ocean Traffic Coordinator

Alba Wheels Up is a premier Customhouse broker and Freight Forwarder. Alba Wheels Up has become the standard for the expertise needed to handle the Wearing apparel, Perishable, Electronics and Marble & Stone sectors, traditionally the most difficult commodities to both harmonize and provide supply chain management to. Our Global network provides true door-to-door service and supply chain management required in today's logistics environment. Our advanced transport management platform ensures visibility of our client's freight from point to point. All team members are encouraged and supported to obtain their career and personal goals while working in world class facilities.

Job Description

Arrange and monitor ocean traffic services, by sending delivery orders and communicating with trucking companies. Responsible for providing and maintaining effective customer service.

Responsibilities

• Vessel tracking on Carrier websites and by phone.
• Confirm Government inspection times with the carriers and notify customer accordingly.
• Checking for Government agency releases utilizing specialized website (software).
• Notify the customer in writing if cargo is on hold and maintaining them informed of delays and expected releases.
• Send delivery orders to carriers/truckers several days prior to release to ensure truck power availability.
• Contact carriers/truckers and arrange for delivery of cargo once cargo has cleared Customs.
• Respond to customer inquiries by phone and email.
• Update customer chart as new shipments arrive.
• Coordinate with carriers
• Review new documentation and send packages to Customs at ports which require hard copies.
• All issues discussed by phone with customer, steamship line or government agency must be followed up by email.
• Pay any charges due for the Inspections (CET, AQI etc.) and Pier Pass for West Coast that are done at the Terminals, CES’s, Lines etc.
• Prepare necessary Government documentation for movement of cargo for fumigation/inspection (transmittal of EAN, COC, PIT).
  
  

Required Skills

• Proficient in Microsoft Office Suite especially Excel.
• Cargowise experience is required
• 3-5 years of Import cargo experience is required.
• Ability to manage large amounts of information in an efficient manner. Analytical skills and ability to solve problems.
• Excellent communication skills and telephone etiquette.
• Be a self-starter, take ownership of your work and deliver results. Follow-up skills with the ability to go full circle on every task. Very accurate, detail oriented and highly organized.