What are the responsibilities and job description for the Desktop Support Technician position at ALAW?
Role Summary
The Part-Time Desktop Support Technician provides first-level technical support to end users, troubleshooting hardware, software, and system issues across desktops, laptops, printers, and mobile devices. This role supports the installation and configuration of equipment, ensures timely issue resolution, and delivers a high level of customer service during extended support hours (7:00 AM – 1:00 PM or 5:00 PM – 11:00 PM).
2 shifts Available
Founded in 1997, Albertelli Law (ALAW) has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions.
Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across an 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions.
Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our clients' unique needs.
At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community.
ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.
The Part-Time Desktop Support Technician provides first-level technical support to end users, troubleshooting hardware, software, and system issues across desktops, laptops, printers, and mobile devices. This role supports the installation and configuration of equipment, ensures timely issue resolution, and delivers a high level of customer service during extended support hours (7:00 AM – 1:00 PM or 5:00 PM – 11:00 PM).
2 shifts Available
- 7am-1pm
- 5pm-11pm
- Provide timely and effective technical support to end-users via phone, email, or person.
- Provide clear communication and technical guidance to non-technical users.
- Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other peripherals.
- Assist users with password resets, account access, and basic system functionality.
- Assist with the deployment of new hardware and software.
- Provide training and guidance to end-users on various computer hardware and software.
- Maintain inventory of computer hardware and software.
- Escalate complex technical issues to senior IT staff when necessary.
- Perform routine system checks and updates.
- Assist with onboarding and offboarding processes including workstation setup and account provisioning.
- Associate’s degree in computer science, related field, or equivalent experience.
- 0-2 years of experience in IT support or related technical role.
- Basic knowledge of Windows operating systems, Microsoft Office Suite and common business applications, basic networking concepts, and antivirus software.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks simultaneously.
- Ability to work under pressure and meet deadlines.
- CompTIA A certification preferred.
- Ability to lift and carry up to 50 pounds.
- Ability to sit or stand for extended periods of time.
- Ability to bend, stoop, and kneel.
- Primarily an office environment.
- May require occasional work outside of regular business hours.
Founded in 1997, Albertelli Law (ALAW) has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions.
Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across an 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions.
Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our clients' unique needs.
At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community.
ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.