Collections Legal Specialist _Consumer Collections

Founded in 1997, Albertelli Law (ALAW) has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions.

Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across an 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage services, banks, investors, and other financial institutions.

Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our clients' unique needs.

At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community.

Role Summary

The Collections Legal Specialist supports the day-to-day execution and optimization of consumer collections inbound and outbound calls placed in our Call Center, along with managing assigned settlement negotiations and processing. 

This role partners closely with the Collections Ops Specialist to ensure campaigns are properly prepared, calls are made/answered timely and effectively, all settlement processing is accurately reported in account files, and client requirements are consistently met.

• Assist in timely execution of assigned outbound and inbound collection campaigns


• Validate that campaign inputs align with client requirements, regulatory guidelines, and internal standards


• Negotiate settlement offers timely and professionally with our clients and the borrowers of the accounts. 


• Processing agreed settlement contracts within client guidelines, and following up daily on assigned settlements/campaigns thoroughly until fully completed. 


• Quality/ professional communication with all contacts made while performing daily tasks. 


• Assist with all other consumer collections legal processing as needed. 


• Assist with documentation and maintenance of operational procedures, workflows, and QC standards.

Requirements

• 2 years of experience in consumer collections, contact center operations, or a similar operational support role


• Working knowledge of consumer collections regulations and compliance concepts


• Strong attention to detail and data accuracy


• Proficiency with Excel, Word, Foxit, and similar processing tools


• Strong written communication skills for documentation and reporting


• Familiarity with dialer systems, CRM platforms, or collections software

At ALAW, we’re committed to supporting the well-being and success of our team. We offer a comprehensive benefits package that includes:

• Medical, dental, and vision Insurance


• 401(k) plan with company match


• Company-paid life insurance, short-term and long-term disability coverage


• Generous PTO and paid holidays


• Professional development opportunities


• Employee recognition programs


• Wellness resources and employee assistance program (EAP)


• Employee referral program with bonus incentives

Location: 501 Unio St. Suite 600G, Nashville, TN, 37219

ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.