What are the responsibilities and job description for the Customer Service Representative / Order Desk Associate position at Alaska Hay & Feed Supply?
The Customer Service Representative / Order Desk Associate is responsible for assisting customers at the front counter, over the phone, and through company communication channels. This position helps customers with product availability, pricing, order placement, pickup coordination, delivery scheduling, and general store information.
This role may reference company-provided product information, feed tags, product sheets, pricing lists, and approved materials, but is not responsible for providing professional nutrition, veterinary, or livestock management advice. Product-specific or technical questions should be directed to management, the appropriate supplier, or another qualified resource.
Responsibilities include greeting customers, answering calls, processing sales, entering orders accurately, helping coordinate warehouse loading, communicating with delivery and warehouse staff, keeping the front desk area organized, and providing professional customer service.
This desire to find the best product is what prompted the Baines family to begin their search of sourcing high-quality hay out of state. Our main focus was finding high-quality hay at an affordable price, that was low moisture, free from drying agents, non-GMO, and farmed from the same fields to ensure consistency for our critter’s diets.
Our family took a trip to Ellensburg, Washington over 13 years ago to begin building relationships with our hay suppliers and the very farmers that grow the hay we sell. Our business started out very slow at first. We started by doing only a few vans a year here and there. Once the business began to gain momentum, Dalton began his leadership role as the Owner/Operator of “Alaska Hay Sales.” Every year since 2012, we take an annual trip to Ellensburg, Washington to pick out the hay we will be providing our clients with for the next 12 months. When we are meeting with various farmers, we make it a priority to ensure that all the hay we select will be premium hay that we would feel proud feeding to our very own animals.
As of 2021, our business began to expand to sell additional equine and livestock products such as feed, bedding, and supplements. Due to the great success and consistent sale of the feed products, a small business rebranding became necessary. Effective January 01, 2022, we re-branded to “Alaska Hay & Feed Supply.” Since rebranding, we began working with industry experts and local vets to create premium formulas that include top-quality ingredients for our very own feed line. We chose to reach out to the experts to ensure we are making premium quality products with the best ingredients, that are specifically formulated for our animals living in the Alaskan climate.
Salary : $19 - $26