Medical Surgery Scheduler

We are looking for an experienced medical surgery scheduler, who takes initiative to learn and grow and is excited to be a part of an awesome team! This is a full-time position for our growing medical practice in our Anchorage clinic, Monday- Friday 7:45am-4:15pm. Training is provided for our systems and other duties. Potential to move to a Hybrid work model after 90 days.

This is an amazing chance to work at Alaska Facial Plastic Surgery & ENT with Dr. Christina Magill, a double board-certified facial plastic surgeon, Dr Eugene Sansoni the only fellowship trained head and neck surgeon in Alaska and Dr Jennifer Mitchell with advanced training in ear nose and throat . We take care of our employees and value having a culture of professionalism, kindness, and accountability. Well established and continuing to expand quickly. We are looking for great staff who wants to grow with us.

Experience:

Medical Front Office Experience - 2 Years Preferred

Job Duties:

• Functions in a surgery scheduling role within the surgery scheduling team.
• Maintains appointment and surgery schedules.
• Schedules surgeries as ordered by the surgeon in a timely manner.
• Creates and completes surgical scheduling and surgical preoperative paperwork using high level of spelling and grammar skills, as well as attention to detail.
• Supports patients in person and over the phone in a professional and courteous manner.
• Provides basic pre-operative instructions at time of scheduling, including discussions regarding medications.
• Calculates surgeon estimate fees and communicate clearly to patients.
• Tracks surgery payments and ensures they are collected in a timely manner.
• Discusses and manages payment plans with patients as needed.
• Verifies surgery precertification requirements with commercial insurances and initiates prior authorizations as needed.
• Ensures authorizations are in place and completed for Tricare and VA patients.
• Identifies all the unique needs each and every surgery may require and knows the proper steps to bring them to completion.
• Clear, assertive communication with surgeons and providers for needs.
• Communicates with surgery facilities for all scheduling needs.
• Coordinates surgical equipment usage with reps as needed.
• Coordinates imaging needs for surgeries as needed.
• Coordinates joint procedures with other surgeons.
• Organizes and gathers medical clearances as needed.
• Ensures pre-operative surgery documentation is received by the appropriate facility.
• Confirms surgeries with patients and facilities.
• Surgeon block time maintenance.
• Maintains and uses multiple portal systems that assist with information gathering, coordinating, and pre-authorizing.
• Maintains voicemail and provides return calls in a timely manner.
• Assists patients with Medicaid travel authorizations as needed.
• Procedural coding (after training is complete).

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

• High School Diploma or equivalent required.
• Computer knowledge.
• Strong oral and written communication skills.
• Ability to function as a team and possess strong interpersonal skills.
• Previous experience with Electronic Medical Record (EMR) and appointment scheduling software.
• Attention to detail, timeliness, and strong organization skills required.
• Effective interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to communicate and articulate complex information.
• Can adapt to your own workflow and systems that fit your own personal learning style.
• Positive attitude and ability to handle change.

Preferred Education and Experience

· Previous experience in surgery scheduling, prior authorization, or coding preferred. Willing to train the right person.

· Knowledge in CPT and ICD10.

Payroll is currently run bi-weekly. Holidays and sick leave available day one. Health insurance stipend, paid time off 401K with match after 90 days of employment. Opportunity for annual profit-sharing after a year of employment.

Job Type: Full-time

Pay: starting at $54,080.00 a year

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Medical Specialty:

• Otolaryngology

Schedule:

• Monday to Friday

Work Location: In person - with potential for hybrid model after 90 days of employment.

Job Type: Full-time

Pay: From $56,160.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical scheduling: 1 year (Required)

Work Location: In person

Salary : $54,080 - $56,160