What are the responsibilities and job description for the Bilingual Tour Operations Coordinator (Mandarin Chinese & English) position at Alaska Arctic Expeditions?
Bilingual Tour Operations Coordinator (Mandarin Chinese & English)
Alaska Arctic Expeditions | Fairbanks, Alaska
Full-Time, Seasonal | Mid-August–April 1 | On-Site | Free Housing Provided
Pay: $23.00–$28.00 per hour
About Us
Alaska Arctic Expeditions is a Fairbanks-based tour operator specializing in aurora viewing and winter adventures throughout Alaska. We’re looking for a reliable, organized Tour Operations Coordinator who is fluent in both Mandarin Chinese and English to support our Chinese-language tour business.
This is a seasonal position, running from mid-August through April 1 each year. For the current season, the start date can be discussed, but applicants must be available to work through April 1st.
You’ll work closely with travel agents, guests, driver-guides, hotels, and activity providers to keep our tours running smoothly and deliver a welcoming guest experience.
Responsibilities
- Communicate professionally with travel agents, guests, and local partners in Mandarin Chinese and English.
- Process bookings and maintain accurate guest information, travel dates, room arrangements, and special requests.
- Coordinate hotel reservations, activities, airport transfers, and other itinerary arrangements.
- Prepare and send itineraries, pickup details, and pre-arrival notices.
- Assist with daily vehicle and driver-guide scheduling.
- Confirm arrangements with hotels, activity providers, and other local partners.
- Monitor flight and itinerary changes and communicate updates promptly.
- Help resolve guest concerns, delays, and last-minute changes.
- Maintain booking and payment records and assist with agent account reconciliation.
Qualifications
- Fluency in both Mandarin Chinese and English, spoken and written, is required.
- Excellent attention to detail when handling names, dates, flight information, and reservations.
- Strong organizational skills and the ability to manage multiple bookings and competing priorities.
- Friendly, professional communication and a strong commitment to guest service.
- Comfort using spreadsheets, email, and online reservation systems.
- Reliability, punctuality, and the ability to remain calm and solve problems when plans change.
- Previous experience in tour operations, travel reservations, hospitality, or customer service is preferred.
Schedule and Location
- Seasonal employment from mid-August through April 1 each year.
- This position is based on-site in Fairbanks, Alaska. Applicants willing to relocate are welcome.
- A flexible schedule is required, including weekends, evenings, and major holidays.
- Availability during Thanksgiving, Christmas, and New Year’s is essential.
- Some time-sensitive operational issues may require attention outside regular office hours.
Compensation and Benefits
- Pay: $23.00–$28.00 per hour, depending on experience and qualifications.
- Free employee housing provided throughout the employment season.
- Overtime paid in accordance with applicable law.
- Training provided on our tours, booking systems, and operating procedures.
How to Apply
Please submit your resume and a brief introduction through Indeed, including:
- Your proficiency in spoken and written Mandarin Chinese and English.
- Relevant operations, travel, hospitality, or customer-service experience.
- Your earliest available start date and confirmation that you can work through April 1.
- Whether you currently live in Fairbanks or would need to relocate.
- Your availability during weekends and major holidays.
Pay: $23.00 - $28.00 per hour
Expected hours: No less than 35.0 per week
Benefits:
- Relocation assistance
Work Location: In person
Salary : $23 - $28