Billing Specialist

Company Description

Alarm, Fire, & Security is a leading provider of security, fire alarm, and fire suppression installation services, serving the low country with dedication and excellence. Known for quality and reliability, the company strives to deliver top-notch systems and services to protect homes and businesses. Alarm, Fire, & Security promotes a customer-focused approach and prides itself on enhancing safety and peace of mind. Join a trusted team that values innovation and high standards in the industry.

Role Description

The Billing Specialist plays a key role in keeping our financial operations running smoothly and accurately. This isn’t just a data-entry role—it's a problem-solving, detail-driven position at the heart of our project workflow. The Billing Specialist owns the invoicing process from start to finish, ensuring every invoice is clear, correct, and delivered on time. You’ll maintain precise billing records, partner closely with internal teams, and bring clarity and consistency to an evolving and growing business.

In this role, you’ll also take the lead on our AIA billing process, preparing and submitting AIA pay applications with confidence and accuracy. You’ll dig into the details of each project, performing estimate-vs-actual analysis to help leadership understand project progress and profitability. You’ll also be responsible for entering AIA project estimates into QuickBooks to ensure accurate reporting and seamless billing.

After invoices are submitted, you will follow up with customers to confirm receipt, verify that billing reached the correct contact, and ensure there are no issues preventing timely payment.

If you enjoy details, problem-solving, and supporting teams with accurate, reliable information, this role gives you the opportunity to make a measurable impact on cash flow, project visibility, and overall financial success.

Responsibilities

• Answer incoming calls and direct customers or vendors to the appropriate department.
• Prepare, review, and issue invoices in accordance with company policies and customer contracts.
• Verify job information, pricing, and supporting documentation prior to billing.
• Enter and maintain accurate billing data in QuickBooks and internal systems.
• Prepare and submit AIA billing, including entering project estimates.
• Perform basic estimate-vs-actual reviews to support project visibility.
• Maintain organized billing records and update customer accounts as needed.
• Communicate with internal teams to resolve billing-related questions.
• Follow up with customers to confirm invoice receipt and ensure proper routing.
• Support month-end close by ensuring billing is completed accurately and on time.
• Assist with simple billing procedure updates and process improvements.
• Perform other related duties as assigned.

Experience

• High school diploma or equivalent required; associate’s degree in accounting, finance, or business preferred.
• 2–3 years of experience in billing, accounting, or administrative support.
• Proficiency in Microsoft Excel, including Pivot Tables (required).
• Proficiency in Microsoft Teams and SharePoint (required).
• Experience with QuickBooks Online (required).
• Experience with ServiceTrade (preferred).
• Strong numerical and analytical skills with high attention to detail.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a proactive mindset.

Wage Rage

$27-$32 depending on experience.