Inside Sales Assistant

Gradall Industries takes great pride in being a top employer in the Tuscarawas County area for more than four generations.  As a company, we are dedicated to building an outstanding team of professionals who work hard, take pride in their work, and contribute to a positive, respectful workplace culture.  If you share these values and want to be part of a growing company, this could be the perfect opportunity for you.

Gradall is currently hiring for Inside Sales Assistant position. If you have relevant experience as a Inside Sales Assistant and you meet the requirements listed below, please apply today for consideration. 

Position Summary:

The Inside Sales Assistant provides critical administrative and customer service support to the inside sales team, helping to facilitate smooth communication with dealer partners and customers for both the Excavator and Vacall product lines.  This position helps manage contracts held by both product lines, and performs data entry, order tracking, quote preparation, customer follow-up and maintains sales-related documentation.  The Inside Sales Assistant plays a key role in ensuring timely, accurate and professional service to internal and external stakeholders.

Qualifications:

Essential Functions of the Job:

• Assist with preparation and distribution of sales quotes, proposals, and product information to dealers and customers.
• Helps with activities related to direct bid contracts including but not limited to reviewing specifications, completing, and submitting bids, reporting, and managing fee payments.
• Manages and organizes sales forecasts from the Sales Managers.
• Creates and maintains individual machine files.
• Enter customer orders, quotes, and updates into the CRM and ERP/order entry systems accurately and promptly. Helps to manage and control the quoting system under the guidance of the Inside Sales Manager.  Review and approve/decline requests for custom options, if approved work with Inside Sales Manager to establish pricing.
• Maintain and organize digital and physical sales records, including customer profiles, product specs, pricing sheets, and correspondence.
• Respond to basic customer and dealer inquiries by phone and email regarding order status, product availability, and general sales support.
• Route more complex issues or questions to the Inside Sales Manager.
• Monitor order processing and shipping schedules to ensure timely delivery of equipment and materials.
• Works with cross-functional team members as needed to coordinate accurate and complete bid or to facilitate order fulfillment
• Communicate with logistics and production teams to obtain delivery timelines and updates.
• Collects and reports information for industry and government reporting, as directed.
• Generate and distribute basic sales reports and tracking spreadsheets as requested.
• Support sales team members with administrative tasks including scheduling meetings, preparing presentations, and coordinating dealer outreach.
• Assist with the preparation of trade show materials, dealer packets, and promotional items as needed.
• Ensure that all customer and dealer documentation comply with company policies, pricing guidelines, and terms of sales.
• Help maintain updated product literature and sales tools for the inside and outside sales teams.
• Other duties as assigned.

Knowledge, Skills, and Abilities (KSA’s):

• Basic understanding of sales processes, order entry, and customer service principles.
• Knowledge of principles and methods for bidding, reviewing technical specifications, pricing, reporting, and maintaining sales contracts.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM and ERP systems.
• Strong attention to detail, time management, organizational and record keeping skills.
• Ability to communicate effectively with employees at all levels of the organization as well as customers, dealers, vendors, community members and other stakeholders. Clear and professional verbal and written communication skills.
• Positive, team-oriented attitude with a willingness to learn and grow.
• Strong customer service skills.
• Self-directed and motivated to help improve processes and programs they help manage.
• Knowledge of Gradall product lines, product features, and sales and marketing strategies

ALAMO GROUP CORE COMPETENCIES for LEADERS include:

1. Leading Change / Change Management: Ability to drive improvement of the team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
2. Leading People / Teamwork: Ability to design and implement strategies that maximize employees’ potential and foster high ethical standards in meeting the team, division, and corporate objectives.
3. Communication: Ability to explain, advocate, and convincingly express facts and ideas, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
4. Business Acumen: Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material, and information resources effectively.
5. Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business systems and policies; stressing accountability and continuous improvement.

Education and Experience:

• Minimum High School Diploma or GED.
• Associate degree or coursework in business, sales, or marketing preferred.
• Bachelor’s degree in business, marketing or related field a plus. Equivalent combination of education and experience.
• 1-2 years of experience in customer service, sales support, or administrative roles, ideally in a manufacturing or industrial environment.

Working Conditions:

This position operates in a standard office environment.  It requires the ability to use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines regularly.

May occasionally interact with production or shipping teams in adjacent work areas. There will be minimal exposure to noise, temperature extremes, or outdoor conditions.

Must be able to sit or stand for extended periods.  May occasionally be required to lift files, boxes, or marketing materials up to 20 pounds.

Clear verbal and written communication required for customer and dealer interaction. Good visual acuity for reading documents and data entry.

Able to work overtime as needed to accomplish goals and objectives.  Willing to travel as needed up to 10% of the time.

In addition to competitive wages, Gradall offers a generous benefits package including Medical, Dental, and Vision Insurance, Life Insurance, Short and Long-term Disability, Paid Holidays, Paid Vacation, as well as a 401k Retirement Plan with a company match.  

PLEASE APPLY TODAY! 

Gradall is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.