What are the responsibilities and job description for the Income Maintenance Caseworker II (NEMT) position at Alamance County Veteran Service Office?
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Income Maintenance Caseworker II (NEMT)
Salary
$45,353.28 Annually
Location
Health & Human Services, NC
Job Type
Full-time
Job Number
00011
Department
Social Services
Opening Date
07/14/2026
Closing Date
8/14/2026 11:59 PM Eastern
Make a difference. Support your community. Build a career.
Are you dependable, compassionate, and ready to do work that truly matters? We’re looking for a motivated professional who wants more than just a job - someone who wants to support others, create solutions, and grow within public service.
As an Income Maintenance Caseworker II – NEMT, you’ll play a vital role in ensuring Alamance County Medicaid recipients have reliable access to medical care by coordinating non-emergency transportation services. This position is ideal for someone who enjoys problem-solving, helping people navigate systems, and managing details in a fast-paced, mission-driven environment.
All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.
Responsibilities
You’ll serve as a trusted representative of the public agency while providing accurate, timely, and professional service to clients and partners by:
High school diploma and three years of paraprofessional, clerical, or public-contact experience involving tasks such as interviewing, negotiating, explaining information, data collection/analysis, or mathematical/legal work; or
High school diploma and two years of similar experience, including at least one year in an income-maintenance program; or
Associate degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related field; or
An equivalent combination of education and experience.
To fully qualify as an IMC II, candidates must have at least one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience. A work against is offered.
Skills & Abilities
Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
Time Off Accruals
Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
Sick Time – All County full time employees earn 12 days of sick leave per year.
County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.
Wellness Benefits & Programming
Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available
Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.
Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
Employee Fitness Center
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
04
Which of the following best describes your qualifications? (Select one.)
Please explain your experience selected above. Verify any information below is also included in your "Employment History" section of your application. Enter N/A if this does not apply.
Required Question
Employer Alamance County Government
Address 124 West Elm Street
Graham, North Carolina, 27253
Phone 336-570-4028
Website http://www.alamance-nc.com
Please verify your email address Verify Email
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Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all.
Income Maintenance Caseworker II (NEMT)
Salary
$45,353.28 Annually
Location
Health & Human Services, NC
Job Type
Full-time
Job Number
00011
Department
Social Services
Opening Date
07/14/2026
Closing Date
8/14/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
Make a difference. Support your community. Build a career.
Are you dependable, compassionate, and ready to do work that truly matters? We’re looking for a motivated professional who wants more than just a job - someone who wants to support others, create solutions, and grow within public service.
As an Income Maintenance Caseworker II – NEMT, you’ll play a vital role in ensuring Alamance County Medicaid recipients have reliable access to medical care by coordinating non-emergency transportation services. This position is ideal for someone who enjoys problem-solving, helping people navigate systems, and managing details in a fast-paced, mission-driven environment.
All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.
Responsibilities
You’ll serve as a trusted representative of the public agency while providing accurate, timely, and professional service to clients and partners by:
- Coordinating and authorizing Non-Emergency Medicaid Transportation (NEMT) services
- Logging and tracking trip requests, approvals, denials, and required notifications
- Verifying Medicaid eligibility at the time of request and prior to service delivery
- Conducting eligibility determinations and re-determinations through assessments
- Documenting eligibility decisions and maintaining accurate transportation records
- Uploading payment authorizations and reviewing response files in NC Tracks
- Operating the NEMT phone system, responding to calls and messages within 24 hours
- Collaborating with transportation vendors, community partners, and internal teams
- Processing mileage reimbursement and other travel-related expenses
High school diploma and three years of paraprofessional, clerical, or public-contact experience involving tasks such as interviewing, negotiating, explaining information, data collection/analysis, or mathematical/legal work; or
High school diploma and two years of similar experience, including at least one year in an income-maintenance program; or
Associate degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related field; or
An equivalent combination of education and experience.
To fully qualify as an IMC II, candidates must have at least one year of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience. A work against is offered.
Skills & Abilities
- Strong communication skills - written and spoken - with the ability to listen well and explain clearly.
- Analytical thinking, compassion, and sound judgment.
- Integrity, empathy, and the ability to remain composed in emotionally charged situations.
- A drive to solve problems and build trust for those who may not have a voice.
- The ability to multitask in a fast-paced, high-impact environment.
Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
Time Off Accruals
Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
Sick Time – All County full time employees earn 12 days of sick leave per year.
County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.
Wellness Benefits & Programming
Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available
Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.
Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
Employee Fitness Center
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
01
I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
- Yes
- No
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
- High School Diploma or GED
- Some College
- Associate Degree
- Bachelor's Degree
- Advanced Degree
- None of the above
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
04
Which of the following best describes your qualifications? (Select one.)
- I have graduated from an accredited associate degree program in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related field.
- I have a high school diploma or GED and two years of similar experience, including at least one year in an income-maintenance program.
- I have a high school diploma or GED and at least three years of experience in paraprofessional, clerical, or other public contact experience that included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data, and/or the performance of mathematical or legal tasks.
- None of the above
Please explain your experience selected above. Verify any information below is also included in your "Employment History" section of your application. Enter N/A if this does not apply.
Required Question
Employer Alamance County Government
Address 124 West Elm Street
Graham, North Carolina, 27253
Phone 336-570-4028
Website http://www.alamance-nc.com
Please verify your email address Verify Email
Job Opportunities
Account
Privacy Policy
Terms Of Use
Accessibility Statement
Copyright © 2026
Do not sell my personal information
For California Residents, And To The Extent NEOGOV Sells Your Personal Information As The Term “sell” Is Defined Under The California Consumer Privacy Act, You Have The Right To Opt-out Of The Sale Of Your Personal Information By Us To Third Parties At Any Time. This Setting Only Applies To Registered Account Holders That Have Opted-in For An Access Membership. If You Wish To Opt-out Click Follow These Steps
- Log into your Job Seeker Profile
- Click your name in the upper right-hand corner
- Select Account Settings
- Select the Preferences section
- Click the Edit button next to Access Membership
- Switch Toggle to off
- Click Save
If you require further assistance, please email privacy@neogov.com
Accessibility Statement
At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users.
Commitment to Accessibility
We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features.
Ongoing Enhancements
Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services.
Feedback and Assistance
We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible.
Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all.
Salary : $45,353 - $70,000