Income Maintenance Caseworker I

The Income Maintenance Caseworker I will have responsibilities to coordinate, organize and assist in operations of the reception area for the Department of Social Services. Within this position the candidate will need to exhibit excellent customer service skills, working knowledge and experience in general administrative functions and use of general office equipment.

All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

• Performs a variety of functions that include records and reports management, filing, scanning, one-on-one customer service with correspondence and other general administrative tasks.
• Serves as a receptionist for the agency helping to provide directional information, community resources, agency forms and applications.

Education & Experience:  High School Diploma or equivalent with the demonstrated possession of knowledge, skills and abilities gained through at least two years of professional or clerical experience; or an equivalent combination of training and experience.

Computer Skills:  Prior experience with Microsoft Windows suites of products.

License/Credentials: Possession of a valid NC driver's license.

• Accountability - Ability to accept responsibility and account for his/her actions. 
• Accuracy - Ability to perform work accurately and thoroughly. 
• Communication, Oral - Ability to communicate effectively with others using the spoken word. 
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Concentration, Ability to concentrate on tasks through many distractions.
• Conflict Management - Ability to be objective and empathic while maintaining self composure and control of the conversation ensuring proper handling of all comments.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures. 
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multi-tasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.   
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines

PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)

Physical Demands 

Stand    F
Walk     O
Sit         F
Manually Manipulate   F
Reach Outward     O
Reach Above Shoulder    O
Climb           O
Crawl           N
Squat or Kneel    O
Bend       O
Talk/Hear   C

Lift/Carry 
10 lbs. or less    O
11-20 lbs.      O
21-50 lbs.      O
51-100 lbs.    N
Over 100 lbs.   N

Push/Pull

12 lbs. or less     O
13-25 lbs.       O
26-40 lbs.       O
41-100 lbs.     O
See      C
Taste/Smell          N

Other Physical Requirements 
•Vision (Near, Distance, Peripheral)
 

WORK ENVIRONMENT 
Work is performed in a standard office environment.