IT Operations Support Business Analyst

The Alaka`ina Foundation Family of Companies (FOCs) is looking for an Information Technology Operations Support Business Analyst to provide research support administration services for our government customer in Pensacola, Florida. This position is 100% ON SITE

DESCRIPTION OF RESPONSIBILITIES:

• Information Technology Operations Support, to include the following:
• Assist with preparation of documentation to procure hardware, software, maintenance, licensing and supporting supplies to include the preparation of required documentation for procurement through this contract or through purchasing card.
• Provide direct support to NMOTC COR for all technical compliance reviews of procurement support tasks and application governance compliance reviews
• Communicate with external offices to maintain logistic compliance policies for all procurement packages and application development governance
• Utilize various software applications, web sites and corporate systems to obtain and analyze data
• Validate products and services to ensure all technical configurations and standards have been met before official acceptance of products or services by government personnel
• Communicate with command financial and logistical personnel in tracking procurements and receipt of products and services
• Manage smart phone and cell phone communication documents in support of approximately 40 command communication devices
• Setup and manage communication device accounts and provide basic troubleshooting for issue resolution
• Manage documentation of approximately 74 multi-functional devices across the enterprise in support of all command print/scan/fax services
• Manage internet commercial wireless accounts in support of all command wireless services and communicate with the vendor to resolve any technical or account issues.
• Perform miscellaneous office duties in support of training, safety, facilities, and other general office support functions
• Apply hardware and software technical standards, configurations, and requirements
• Provide written supporting documentation to procure hardware, software, and technical services
• Develop and apply standard operating procedures to execute and support various business processes
• Utilize WORD, ADOBE, and EXCEL software applications daily
• Provide effective communication and customer service skills, both via email and in person
• Apply logistical compliance and application development governance
• Manage smart phones and cell phones, multi-functional devices, and commercial internet wireless device service accounts
• Provide written communication to various command departments/offices to write and validate Memorandums of Agreement and Understanding for IT technical services
• Other duties as assigned by Supervisor.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

High School Diploma

REQUIRED SKILLS AND EXPERIENCE:

• Ability to demonstrate strong technical writing skills for accurate preparation of procure hardware, software, and technical service requirements.
• Knowledge and experience utilizing MS Word, Adobe, and MS Excel software applications daily
• Knowledge and expertise in DoD, DHA and SECNAV information technology compliance standards
• Ability to demonstrate understanding of DoD/DON/DHA/BUMED/NMOTC policies, procedures, and standards to ensure information systems conform with procurement standards.
• Knowledge and experience managing multiple project timelines and meeting deadlines in a timely manner

REQUIRED CITIZENSHIP AND CLEARANCE:

• U.S. Citizen.
• Must have an active SECRET clearance.

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees

“EOE, including Disability/Vets” OR “Equal Opportunity Employer, including Disability/Veterans”

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

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