What are the responsibilities and job description for the Learning Management System Specialist position at Alachua County Board of County Commissioners?
Minimum Qualifications
Associate degree and three (3) years of experience in managing and administering Learning Management Systems, or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status.
Successful completion of all applicable background checks pre-hire and ongoing are required.
Position Summary
This is professional, technical and creative work overseeing online learning content and software for Organizational Development and Training in the Human Resources Department.
An employee assigned to this classification performs a variety of tasks relating to the management of online learning content, support resources and testing. This position provides technical expertise to support County departments and/or work functions by providing ongoing customer service and communications with both the LMS vendor and Alachua County Board of County Commissioners (BoCC) employees. This position will maintain LMS software updates and enhancements and assist in the implementation and communication of such updates.
An employee assigned to this classification performs a variety of tasks relating to the management of online learning content, support resources and testing. This position provides technical expertise to support County departments and/or work functions by providing ongoing customer service and communications with both the LMS vendor and Alachua County Board of County Commissioners (BoCC) employees. This position will maintain LMS software updates and enhancements and assist in the implementation and communication of such updates.
Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained.
Examples of Duties
This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.
Exudes a positive customer service focus.
Advocates building organizational culture through aligning decisions with the County's core values.
Understands organizational goals and objectives and is able to strategically link them to appropriate online learning interventions to promote greater organizational e?ectiveness.
Provides administrative support for Organizational Development and Training (ODT), including booking classrooms, managing class registrations, coordinating meetings with vendors, assisting with Outlook calendar management, and performing other related administrative tasks.
Acts as the main point of contact for the Learning Management System (LMS) for all support needs.
Actively identifies and manages stakeholder learning and development needs through assessments, employee interviews, field observations, and other means to optimize the learning experience for learners, supervisors, administrators and content developers.
Oversees the administration, maintenance, and continuous improvement of Organization Development Training’s LMS.
Setting up courses, inputs training completion records.
Creates standard and ad-hoc system-level reports for management and employees, when needed.
Maintains appropriate categorization and visibility of all courses in course catalog. Ensures Cornerstone ribbons, emails and registration notifications, and other advertising materials stay up to date.
Modifies user interface and existing programs to produce information and reports in response to user needs.
Assigns Cornerstone online compliance course requirements for employees and maintains criteria datasets to ensure timely and efficient communication of compliance training assignments to employees
Designs and develops online learning plans and paths aligned with in-house organizational development goals.
Participates in vendor enhancement webinars, conferences, etc. and determines if Alachua County BoCC should enable enhancements - implements and tests enhancements.
Networks with other LMS Administrators to learn new features/best practices of the approved LMS.
Develops and maintains knowledge of the departments' online course authoring software utilized by the County.
Supports the development and delivery of in-person, instructor-led programs as needed and may occasionally be required to be on-site for trainings.
Performs quality assurance testing during the development life cycle of training programs, products and materials.
Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.Creates standard and ad-hoc system-level reports for management and employees, when needed.
Maintains appropriate categorization and visibility of all courses in course catalog. Ensures Cornerstone ribbons, emails and registration notifications, and other advertising materials stay up to date.
Modifies user interface and existing programs to produce information and reports in response to user needs.
Assigns Cornerstone online compliance course requirements for employees and maintains criteria datasets to ensure timely and efficient communication of compliance training assignments to employees
Designs and develops online learning plans and paths aligned with in-house organizational development goals.
Participates in vendor enhancement webinars, conferences, etc. and determines if Alachua County BoCC should enable enhancements - implements and tests enhancements.
Networks with other LMS Administrators to learn new features/best practices of the approved LMS.
Develops and maintains knowledge of the departments' online course authoring software utilized by the County.
Supports the development and delivery of in-person, instructor-led programs as needed and may occasionally be required to be on-site for trainings.
Performs quality assurance testing during the development life cycle of training programs, products and materials.
NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of Microsoft and LMS software.
Skill in developing and uploading Sharable Content Object Reference Model (SCORM)-compliant custom content courses to LMS. Using Easygenerator.
Proficient computer skills with the ability to use current software and learn new software that supports the facilitation of online learning and development of e-courses, presentations and quizzes.
Strong communicator with superior writing and editing skills and the ability to verbally communicate effectively with staff at all levels of the organization.
Ability to be highly motivated, learn quickly, and work independently while managing uncertainty, complexity, and evolving responsibilities.
Well-organized with the ability to prioritize and organize work, meet tight and/or adapt to shifting deadlines, and successfully function within a collaborative working environment.
Ability to accurately assess performance problems and use sound judgment to recommend appropriate online approaches.
Ability to work as part of a high-functioning, creative, and established team.
Ability to convey an interest in education and represent its value to colleagues.
Ability to demonstrate proficient technical skills necessary to use software and platforms to communicate effectively.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment.
The noise level in the work environment is usually moderate.