Case Manager - Resource Center

General Description

The Resource Center Case Manager plays a vital role in supporting survivors of human trafficking and exploitation who access services through Alabaster Jar Project’s Resource Center. This position supports day-to-day operations at the center, provides case management to external clients, facilitates initial client screenings for residential placement, and leads the organization’s economic empowerment efforts through product-making sessions. The RCCM also manages all front-line communications, organizes donations, assists with outreach, and provides support for programs and events.

Primary Responsibilities

Case Management & Client Services

• Provide light-touch case management to a caseload of up to 40–50 clients.
• Conduct initial screenings and assessments for potential Grace House residents.
• Maintain up-to-date documentation and client progress using the Apricot database.
• Ensure clients are connected to relevant community-based services and support.
• Participate in coordination and leadership of support groups alongside the Grace House Case Manager.

Economic Empowerment & Product-Making

• Lead and facilitate weekly product-making sessions and trainings with residents and approved external clients.
• Coordinate materials, volunteers, inventory, and session schedules for product-making activities.
• Maintain inventory of finished products, record client participation, and support the economic development aspect of the program.
• Collaborate with leadership to develop promotional prototypes for wholesale or event sales.

Resource Center Oversight

• Organize and maintain the donation boutique, including sorting, display, and inventory tracking.
• Support check in’s for partner events and workshops hosted at the center.

Communications & Administrative Support

• Serve as the first point of contact for all phone and email inquiries to the organization.
• Manage and respond to incoming questions from the public, partners, and clients.
• Assist the administrative team with office support, event preparation, and data tracking as needed.

Outreach & Transportation

• Conduct occasional outreach to partner agencies, encampments, or known trafficking hotspots.
• Provide transportation for clients on an as-needed basis in coordination with the Grace House Case Manager
• Attend and support occasional community or organizational events.

Skills and Qualifications

• Minimum 2-3 years of experience in case management or social services preferred.
• Deep knowledge of resources, services, and housing options available in North County San Diego.
• Strong communication, organizational, and client engagement skills.
• Experience with trauma-informed care and working with vulnerable populations.
• Ability to lead creative, hands-on activities such as product-making.
• Comfortable managing a high volume of cases and maintaining clear documentation.
• Proficient in Microsoft Office and database systems (Apricot preferred).
• Valid driver’s license required; must be comfortable transporting clients.
• Must be available on weekdays and for occasional weekend events.
• Lived experience with human trafficking, exploitation, or similar challenges is required for this position.