What are the responsibilities and job description for the Termite Department Manager position at Alabama Professional Services?
Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of homeowner needs. We want to provide you with a workplace where you are appreciated, rewarded, and given opportunities to excel in your career.
We are seeking a knowledgeable and experienced Termite Department Manager. The ideal candidate will have hands-on experience with liquid termite treatments and Sentricon® bait station systems, along with strong leadership and organizational skills. This individual will be responsible for overseeing termite service teams, compliance with safety standards, and exceeding customer satisfaction.
Key Responsibilities:
- Lead, mentor, and manage a team of pest control technicians.
- Ensure compliance with all local, state, and federal pest control regulations and safety standards.
- Develop training programs and oversee licensing and certifications for technicians.
- Monitor and improve service quality, customer satisfaction, and technician productivity
- Create and manage department budgets, including labor, materials, and equipment expenses.
- Schedule, dispatch, and coordinate technician routes for maximum efficiency.
- Respond to escalated customer concerns and resolve service issues promptly.
- Maintain accurate service records, reports, and regulatory documentation.
- Track departmental KPIs and prepare reports for senior management.
Benefits:
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Competitive base pay plus uncapped commission
- Ongoing training and professional development
- Supportive team environment with career growth opportunities
Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Valid pest control license (e.g., PCO, Applicator License) preferred
- 3 years of experience in pest control, with 2 years in a leadership or management role.
- Strong knowledge of pest control techniques, products, and safety practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficient with scheduling software, CRM systems, and Microsoft Office Suite.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to manage budgets, KPIs, and departmental goals.
- Must have a valid driver’s license with a clean driving record.
Our company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law. If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.