What are the responsibilities and job description for the Contact Center Agent I position at Alabama One?
Contact Center Agent I
Tuscaloosa, AL
Description
The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.
Duties & Responsibilities:
Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
Digital Banking
Telephone Banking
Debit/Credit Card Maintenance
Core System daily banking
Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
Other duties as assigned.
Requirements
Minimum educational requirement for this position is a High School Diploma or GED, in addition to prior experience in customer service or call center.
The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.
Effective communication skills, both verbal and written, are a must.
The candidate should also have a high level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.