What are the responsibilities and job description for the Contact Center Agent I position at Alabama One Credit Union?
Description
The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.
Duties & Responsibilities:
- Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
- Digital Banking
- Telephone Banking
- Debit/Credit Card Maintenance
- Core System daily banking
- Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
- Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
- Other duties as assigned.
Requirements
- Minimum educational requirement for this position is a High School Diploma or GED, in addition to prior experience in customer service or call center.
- The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.
- Effective communication skills, both verbal and written, are a must.
- The candidate should also have a high level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.