What are the responsibilities and job description for the Seasonal Internet Customer Service Agent position at Al's Sporting Goods?
We are seeking full and part-time seasonal employees who are committed to providing our customers with exceptional support and a positive, helpful experience. You will help our customers place online orders, troubleshoot payment processes, and check order statuses. Our customers contact us through emails and phone calls, so strong verbal and written articulation skills are essential. The ideal candidate is committed to providing excellent customer service and displays a positive attitude when interacting with customers and employees. If permanent positions become available, we hire from our group of seasonal workers first, so this is a great way to get your foot in the door! This is a seasonal position from November-February.
Key Responsibilities
- Provide a positive customer experience with fair, friendly, and courteous service.
- Resolve customer issues and answer questions.
- Respond to emails and other inquiries in a timely and professional manner.
- Answer inbound customer phone calls.
- Outbound phone calls to customers regarding online orders.
- Familiarize yourself with internal company systems and procedures.
- Navigate the order process to assist the customer.
- File and manage claims with UPS and USPS.
- Collaborate with different teams company-wide to ensure clear. communication and work efficiency.
- All other assigned projects and responsibilities.
Qualifications
Required
- Strong attention to detail.
- Able to effectively work with a team.
- Maintain composure during high-stress situations.
- Strong verbal and written articulation skills.
- Able to work effectively with minimal supervision.
- Proactive mindset and work ethic.
Helpful
- Spanish language proficiency
- E-commerce experience
- Retail experience
- Customer service experience
- Amazon Seller Central experience
Job on location
This is a Seasonal Position November-February
Full-Time and Part-Time
Job Types: Full-time, Part-time, Seasonal
Pay: $13.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Work Location: In person
Salary : $13
