What are the responsibilities and job description for the Internet Customer Service Agent position at Al's Sporting Goods?
We are looking for dedicated, customer-focused individuals to join our Internet Customer Service team in our Logan Corporate Office. As a customer service agent, you will play a key role in providing exceptional support and ensuring a positive, helpful experience for every customer. Your responsibilities will include assisting customers with placing online orders, troubleshooting payment issues, and checking order statuses.
The ideal candidate has strong verbal and written communication skills, a positive attitude, and a genuine commitment to delivering excellent customer service. You should be comfortable interacting with customers and team members in a friendly, solution-oriented manner.
Key Responsibilities
- Provide a positive customer experience through fair, friendly, and courteous service
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Assist customers with placing and modifying online orders
- Troubleshoot and resolve payment processing issues
- Check and communicate order statuses clearly and accurately
- Make outbound calls to customers regarding their online orders
- Handle inbound customer phone calls
- File and manage shipping claims with UPS and USPS
- Navigate internal systems and order processes to effectively support customer needs
- Maintain accurate and detailed records of all customer interactions
- Collaborate with cross-functional teams to ensure smooth communication and efficient service
- Complete all other assigned projects and responsibilities as needed
Qualifications
Required
- Strong verbal and written communication skills
- Positive, helpful attitude with a commitment to delivering excellent customer service
- Strong attention to detail and ability to stay organized in a fast-paced environment
- Proactive mindset with a strong work ethic
- Ability to work effectively both independently and as part of a team
- Maintain composure and professionalism during high-stress situations
- Ability to multitask and manage time efficiently
- Willingness to work a rotating Saturday schedule
- Availability to work 2–3 closing shifts per month during the summer
Helpful
- Spanish language proficiency
- E-commerce experience
- Retail experience
- Customer service experience
- Amazon Seller Central experience
Job on location
Full-Time or Part-Time, Benefits Apply to Full-Time
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $13 - $16
