What are the responsibilities and job description for the Scheduling Coordinator Appointment Center position at Akron Children's?
Full Time (40 hours per week)
M-F (Must be able to work as early as 7:00am and as late as 6:00pm
Includes working a Saturday every 5 weeks
Summary
The scheduling coordinator role is responsible for coordinating services between patient's needs and availability. The role handles complex appointment requests and requires extensive telephone communication, customer interface, and the ability to handle multiple priorities while working independently in a fast-paced environment.
Responsibilities
FTE: 1.000000
Status: Remote
M-F (Must be able to work as early as 7:00am and as late as 6:00pm
Includes working a Saturday every 5 weeks
Summary
The scheduling coordinator role is responsible for coordinating services between patient's needs and availability. The role handles complex appointment requests and requires extensive telephone communication, customer interface, and the ability to handle multiple priorities while working independently in a fast-paced environment.
Responsibilities
- Enters and validates medical, demographic, insurance, and financial data in a timely manner in the appropriate system, along with creating accurate appointments.
- Provides support and back up assistance as deemed necessary.
- Handles a wide variety of patient inquiries regarding physicians and services.
- Identifies the need for and accurately schedules interpreter services.
- Meets productivity and quality standards as stipulated by departmental goals.
- Functions as an integrated team member and works collaboratively with other staff across the system to improve patient experience.
- Maintains a clean and organized work area.
- Will be cross-trained to perform other duties as assigned.
- Demonstrated ability to use PCs (and toggle between multiple applications), MS office, and multi-line phone experience preferred. Epic software experience is preferred.
- Keyboarding/data entry skills required.
- Organization skills with attention to detail required.
- Notable client service, communication, and relationship building skills required.
- Ability to function both independently and as a team player in a fast-paced environment required.
- Must have strong written and verbal communication skills and excellent spelling.
- High school diploma or GED required.
- Minimum 2 years of experience in patient registration, scheduling, and/or customer service is required.
- Basic knowledge of medical terminology is preferred.
FTE: 1.000000
Status: Remote