What are the responsibilities and job description for the Servicing Analyst: 26-02019 position at Akraya, Inc.?
Primary Skills: Customer Service (advanced), Commercial Banking (advanced), Microsoft Office (advanced), Record Keeping (advanced), Vehicle Finance (intermediate)
Contract Type: W2
Duration: 12 Months
Location: Billings, MT ()
Pay Range: $19 - $22 per hour on W2
#LP #IP
Job Summary:
We are seeking an experienced customer service by responding to inquiries related to liens, titles, insurance, and related services. Investigates and resolves title issues, customer concerns, and complaints while ensuring compliance with company and regulatory requirements.
Key Responsibilities:
- Resolve customer inquiries and requests related to title processing, lien perfection, insurance requirements, and related operational activities.
- Communicate with customers, dealerships, DMV offices, and other business partners regarding title and insurance requirements, deficiencies, and resolutions.
- Research and resolve title issues, discrepancies, and customer concerns in a timely and professional manner.
- Maintain accurate records of customer interactions, inquiries, complaints, and actions taken to ensure proper documentation and follow-up.
- Provide timely updates and information to customers and stakeholders regarding account status and title-related requirements.
Support departmental objectives by completing additional title and customer service-related tasks as assigned
- High school diploma or equivalent required.
- 5-7 years of customer service or related experience preferred.
- Experience working with title processing, vehicle finance, or similar operational environments is a plus.
- Excellent customer service and interpersonal skills.
- Ability to accurately document customer interactions and maintain detailed records.
- Proficient in Microsoft Office applications, including Outlook, and data entry systems.
- Experience in vehicle finance or a similar operational environment is preferred for this role.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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Salary : $19 - $22