What are the responsibilities and job description for the User Experience Researcher position at Akkodis?
Akkodis is seeking a – “UX Researcher” for a Contract position with a client located Spring, TX.
Pay Range: $40 - $50/hr. (The rate/salary may be negotiable based on experience, education, geographic location, and other factors.).
Responsibilities:
A passionate researcher with expertise in Customer Journey, who can uncover insights that drive exceptional customer experiences. This role combines strategic thinking with hands-on execution to identify pain points, inspire solutions, and foster collaboration across teams.
Key Responsibilities
1. Customer Journey Analysis:
- Conduct interviews and research to identify pain points and opportunities throughout the customer journey.
- Translate findings into actionable insights that inspire innovative solutions.
2. Stakeholder Engagement:
- Present insights clearly and persuasively to cross-functional teams.
- Collaborate effectively across departments to align on priorities and drive change.
3. Project Management:
- Coordinate with internal Company stakeholders and external customers to schedule interviews and meetings.
- Ensure timely follow-up and maintain detailed documentation for all activities.
Required Skills & Qualifications
- 3-5 years of experience in customer experience, journey mapping, or related roles.
- Strong ability to conduct interviews and synthesize feedback into meaningful insights.
- Excellent presentation skills with the ability to influence and inspire.
- Proven track record of cross-team collaboration and communication.
- Detail-oriented with solid organizational and project management skills
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $40 - $50