What are the responsibilities and job description for the Service Desk Technician position at Akkodis?
About the job:
Akkodis is seeking a Service Desk Technician for a contract role based in Boise, ID (Onsite). This position will support end-user computing needs by providing Level 1 and Level 2 technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.
To be considered, candidates should have experience in end-user support, hardware troubleshooting, and working with tools like Active Directory, Intune, and Microsoft environments, along with strong problem-solving and communication skills.
Pay Range: $20/hr. – $22/hr. on W2 (The pay rate may be negotiable based on experience, education, geographic location, and other factors.)
Service Desk Technician responsibilities include:
- Provide first and second level technical support, including acting as an escalation point for L1 technicians
- Troubleshoot hardware and peripheral issues (desktops, laptops, printers, mobile devices, A/V equipment)
- Support and configure mobile devices and tablets using Intune and Duo
- Document solutions and contribute to the knowledge base
- Assist with additional IT projects and operational tasks as required
- Manage and resolve support tickets while ensuring timely communication with end users
Required Skills & Experience:
- Provide L1 & L2 technical support and act as escalation point
- Troubleshoot hardware issues (desktops, laptops, printers, mobile devices, A/V equipment)
- Support mobile devices/tablets using Intune and Duo
- Document solutions and update knowledge base
- Assist with additional IT projects
- Handle end-user support and issue resolution
Preferred Qualifications:
- CompTIA A Certification
- Experience with Duo (authentication tool)
- Exposure to ticketing systems / ITIL practices
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at my details below.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $20 - $22