PLM TECHNICAL DOCUMENTATION & SUPPORT SPECIALIST

Our client is seeking a PLM-TECHNICAL DOCUMENTATION & SUPPORT SPECIALIST for a Onsite with flexibility to Hybrid/remote job with a client in Centennial, CO/Colorado Springs/Denver, and Long Beach, CA.

Rate Range: $50/hour to $60/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

JOB SUMMARY

The Technical Documentation & Support Specialist is responsible for creating, maintaining, and delivering comprehensive documentation, training materials, and knowledge management resources for company's enterprise PLM systems while supporting users within the PLM ecosystem. This role develops training programs, produces user guides and tutorials, manages the PLM knowledge base, and enables user self-sufficiency. The ideal candidate combines strong technical writing skills with the ability to understand complex systems, translate technical concepts for varied audiences, and create engaging multimedia training content. Hands on experience with in house tools is a must.

KEY RESPONSIBILITIES

Documentation Development (50-60% of time)

• Create and maintain comprehensive Teamcenter user guides (getting-started, quick reference, advanced topics)
• Document end-to-end workflows for common user tasks (part creation, assembly management, check-in/check-out, releases)
• Develop process documentation for engineering change management (ECR/ECO/ECN)
• Write system administration documentation and runbooks for operational procedures
• Create troubleshooting guides and FAQs based on common user issues
• Produce integration documentation for external systems (NetSuite, ECAD, CAD tools)
• Design quick-reference job aids and cheat sheets
• Maintain documentation version control and ensure content accuracy

Knowledge Base Management (25-30% of time)

• Manage and organize Confluence PLM knowledge base
• Establish documentation standards, templates, and style guidelines
• Curate and compile existing documentation from various sources
• Create searchable, well-organized knowledge repository
• Tag and categorize content for easy discoverability
• Archive outdated content and maintain documentation lifecycle
• Coordinate external documentation access for contractors and vendors

Training & Enablement (15-20% of time)

• Serve as first line support for CAD & PLM users
• Develop and deliver formal Teamcenter training programs (new user onboarding, role-specific training)
• Create video tutorials and screen recordings for common workflows and issues
• Produce training slide decks and presentation materials
• Conduct training sessions (virtual and in-person)
• Develop assessment materials to measure training effectiveness
• Design role-specific training paths for different engineering functions
• Support new hire onboarding with PLM-specific training content
• Create and host lunch and learns as extensions continue and new hires onboard

Continuous Improvement

• Gather feedback from users on documentation quality and gaps
• Analyze support tickets to identify documentation needs
• Collaborate with PLM engineers to document new features and configurations
• Track documentation usage metrics and identify improvement opportunities
• Stay current with PLM system changes and update documentation accordingly

REQUIRED QUALIFICATIONS

Experience: 3-5 years of technical writing in engineering or PLM environments, preferably within Teamcenter and NX

Technical Skills:

• Excellent written communication with ability to produce clear, concise, accurate documentation
• Strong understanding of technical concepts with ability to learn complex systems quickly
• Proficiency with documentation tools (Microsoft Word, Confluence, SharePoint)
• Experience with video creation and editing tools
• Ability to create diagrams and visual aids (Power Point, Lucidchart, or similar)
• Comfortable learning and documenting software applications
• Basic understanding of engineering workflows and product development processes

Soft Skills:

• Strong interviewing skills to extract information from subject matter experts
• Ability to translate technical jargon for varied audiences (new users, experienced engineers, administrators)
• Excellent attention to detail with commitment to accuracy
• Self-motivated with ability to work independently
• Collaborative approach to working with technical teams
• Adaptable to changing priorities in fast-paced environment
• User-focused mindset with empathy for learner experience

PREFERRED QUALIFICATIONS

• Experience documenting PLM systems (Teamcenter – must have hands on experience supporting, Windchill, Enovia, Aras, Arena, 3DX, etc)
• Familiarity with CAD systems (NX – must have hands on experience supporting, SolidWorks, Creo)
• Background in aerospace, defense, or manufacturing industries required
• Experience with instructional design principles and adult learning theory
• Knowledge of Markdown, HTML, or other markup languages
• Familiarity with version control systems (Git, SVN)
• Experience with Learning Management Systems and ability to build out knowledge share in Confluence
• Technical certification in technical writing or instructional design preferred

Nice to Haves

• Teamcenter front end / back end configuration and support skills
• Active Workspace administrative ability (Organization, Access Manager, Workflow Designer, etc.)
• BMIDE knowledge or hands on capabilities

EDUCATION

• Required: Bachelor's degree in Engineering or related field, OR equivalent practical experience
• Preferred: Certification in technical writing, instructional design, or information architecture

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 6106524256 or Vavilala.Sadanandam@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance