What are the responsibilities and job description for the NOC Technician position at Akkodis?
Akkodis is seeking a NOC Technician for a Contract with a client in Melville, NY. You will monitor network events and perform initial triage in a 24x7 environment, ensuring timely escalation and resolution.Rate Range: $32.99/hour to $34.99/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.NOC Technician job responsibilities include:Monitor critical network systems 24x7x365, respond to alarms, and initiate incident management processes.Answer customer support calls, create tickets, and perform initial triage for issue resolution.Diagnose hardware, software, and system issues, resolving problems using documented processes and run books.Escalate unresolved issues to appropriate internal teams and maintain accountability for incident tickets until closure.Communicate updates and notifications to customers and internal stakeholders according to defined procedures.Ensure accurate ticket handover during shift changes and maintain compliance with operational guidelines.Required Qualifications:High School Diploma or equivalent.1–2 years of experience in telecommunications or a similar technical field.Ability to diagnose hardware, software, and system issues in a 24x7 operational environment.Strong understanding of networking concepts and protocols (e.g., SONET, IP subnetting, Layer 2/3 routing) and familiarity with optical platforms and NMS/EMS systems.If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Punit.Pathak@akkodisgroup.com.Pay Details: $32.99 to $34.99 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.modis.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Company DescriptionGlobal Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.Our Evolution and Your Role in ItAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.Empowering the FutureWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.Join the Akkodis CommunityAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.
Salary : $33 - $35