Information Technology Support Technician

Akkodis is seeking a – “IT Support Technician” for a Contract position with a client located Clinton, MA.

Pay Range: $25-$30/hr. (The rate/salary may be negotiable based on experience, education, geographic location, and other factors.).

Responsibilities:

The IT Support Technician II is responsible for providing technical assistance in both office and production environments. This on-site position involves troubleshooting hardware, software, and network issues, and supporting staff with day-to-day IT needs. The role requires effective communication, collaboration, and a strong commitment to customer service.

Essential Duties and Responsibilities

• Troubleshoot and resolve technical problems for end-users in both office and production environments.
• Respond promptly to help desk tickets and provide front-line technical support for hardware, software, and basic network-related issues.
• Assist with setup, maintenance, and configuration of desktops, laptops, printers, and related equipment.
• Utilize ServiceNow to manage incidents, service requests, and asset tracking.
• Document technical solutions, keep records current, and help maintain IT knowledge base articles.
• Follow ITIL best practices in incident, problem, and change management to uphold service delivery standards and drive continuous improvement.
• Collaborate with cross-functional teams to resolve technical challenges as needed.
• Support Fuji Nexim production systems (experience with Fuji Nexim is considered an asset).
• Ensure compliance with company safety, security, and quality protocols at all times.
• Provide occasional after-hours support for urgent IT matters.

Job Qualifications / Knowledge Requirements

• Ability to identify, analyze, and resolve technical issues efficiently using structured troubleshooting methods and clear communication.
• Ability to work independently while managing multiple projects and adhering to established timelines.
• Strong time management skills with a proven ability to prioritize tasks in dynamic environments.
• Demonstrate accountability and integrity in all aspects of work, including handling sensitive information.
• Experience with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, Mac OS, and local area networks is considered an asset.
• Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is essential.

Education & Experience Requirements

• High School diploma or equivalent required; post-secondary education in IT or related field considered an asset.
• English is the primary language of communication for this role.
• Minimum one (1) year of experience in desktop or IT support or an equivalent combination of education and experience.
• CompTIA A or Network Certifications or equivalent knowledge are considered an asset.

Physical Requirements

• Ability to sit or stand for extended periods and work at a computer workstation.
• Must be able to push, pull, lift, and carry up to 20 lbs. (occasionally up to 50 lbs as required).
• Comfortable moving and transporting computer equipment, including monitors, cables, and peripherals.
• Work is performed in both office and manufacturing environments, with appropriate safety protocols in place.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance