Help Desk Specialist

Greetings,

My name is Satender, and I am an employee of Akkodis (An Adecco Group company). We are a global resource management and IT/Engineering consulting firm operating in more than 30 countries.

Akkodis is seeking Help Desk Support for a Plano, TX - Hybrid location.

Title: Helpdesk Support

Location: Plano, TX - Hybrid 3 days onsite a week

Duration: 12 months

Pay Rate: $22-$24/hr. on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)

JOB DESCRIPTION -

Our client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.

Responsibilities:

• Provide application support through remote access tools to resolve internal end user issues

• Monitor and respond quickly and effectively to calls or chats received to the client Service Desk

• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware

• Remotely access and support end user machines to achieve first call resolution

• Utilize Service Now as the ticketing tool to track and escalate tickets for end users

• Assist with onboarding of new Agents by training and allow others to shadow

• Perform other tasks as needed by the Service Desk Managers

Basic Qualifications:

High School Diploma, GED, equivalent certification or military experience

At least 1 year of remote help desk support experience

Fluent in English

Mac Integration Basics Certificate or 1 year of equivalent Mac support experience

Windows 10 Certificate or 1 years of equivalent Windows OS support experience

Preferred Qualifications:

Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience

ITIL Certification

2 years of remote help desk support experience

Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing. Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights. Each shift is 9 hours long with 1 hour unpaid lunch. The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday). Shift schedules will be set due to the call volume and needs of client.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance