Dispatcher

Akkodis is seeking an Associate Dispatcher I for a Contract with a client located in Evansville, IN—onsite—with strong hands-on experience with mobile data dispatching systems, Microsoft Suite, and SAP.

Rate Range: $25/hr - $27/hr (The rate may be negotiable based on experience, education, geographic location, and other factors)

Schedule:

M-F 2pm-10pm CT (1400-2200) with rotating weekend shifts

Required:

Experience with mobile data dispatching system, and Microsoft Suite (Excel, Outlook, and Teams specifically), eagerness to collaborate/team player

Preferred:

Service Suite, SAP

Job Summary:

Monitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.

Essential Functions:

Answers the telephone and performs call-ahead request for field technicians.

Receives and dispatches non-emergency work orders to support daily and emergency operations

Dispatches orders via Mobile Data and Dispatching Solution

Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.

Coordinates daily operational requirements between internal and external stakeholders

Resolves scheduling concerns between the companys Call Center, customers, and supervision to achieve optimum results.

Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.

Education:

Requires a high school diploma or GED.

Experience:

Requires one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.

Competencies:

Business and Financial Acumen - Understand the impact actions and decision have on the bottom line of the enterprise.

Coaching and Development - Develop others capabilities to empower them to reach their potential.

Collaboration - Eliminate boundaries and drive common goals.

Connecting, Listening, and Sharing - Maintain open, active, two-way communication

Customer Focus Through Service - Understand and exceed the expectations of internal and external customers

Enterprise Mindset - Act in way that are best for the company as a whole

Results Orientation - Reject the status-quo, find opportunities to improve and drive outstand business results

Steadiness-Demonstrate strength, poise, and an appropriate presence.

Equal Opportunity Employer/Veterans/Disabled:

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance