Director of Knowledge Management

Akkodis is seeking Senior Director of Knowledge Management in Chicago, IL

Job Title: Senior Director of Knowledge Management

Location: Chicago, IL

Salary: $190k - 260k annually (The pay range may be negotiable based on experience, education, geographic location, and other factors)

Duration: Direct Hire

Job Description:

Essential Functions

1. Knowledge Management Strategy & Client-Driven Prioritization: Design and lead the evolution of knowledge management from a simple repository model towards an active, workflow-embedded and AI-empowered function that surfaces precedent, expertise, and institutional insight at the point of need.
2. Assess current knowledge management maturity across practice groups and develop a sequenced plan with defined deliverables and success criteria.
3. Prioritize the knowledge management roadmap using client-demand signals to focus KM effort on client impact and align knowledge management priorities with the Firm's innovation portfolio.
4. Present knowledge management priorities, progress, and outcomes to the Firm leadership.
5. Curation and Data: Partner with Practice Group leaders to identify knowledge gaps and prioritize curation across practice areas.
6. Establish quality gates and a governed-content lifecycle covering ingestion, classification, review, and retirement of knowledge assets.
7. Work with the Data team to define, enforce, and maintain data and taxonomy standards. This includes practice-specific experience data taxonomies and related processes that reflect each practice's needs, terminology, and workflows and improve the surfacing of institutional knowledge.
8. Ensure that all knowledge management initiatives operate within Firm compliance requirements, retention policies, and client-imposed restrictions from the outset.
9. AI Enablement & Retrieval Foundation: Lead prioritization to connect curated knowledge assets to the Firm's AI platforms, automation tools, enterprise search, and other practice technologies so attorneys can access governed, source-of-truth content directly within the tools and workflows they use.
10. Coordinate with Risk & Information Governance to enforce privilege and client-restriction controls within the retrieval layer where appropriate.
11. Adoption, Measurement & Partnership: Partner with the Change & Enablement Lead, Professional Development, practicing attorneys, and practice groups to drive adoption of knowledge resources and processes, ensure assets reflect how lawyers actually work and are integrated into daily workflows.
12. Define and report outcome metrics, including usage, retrieval quality, behavior change, and workflow impact, as part of the innovation portfolio's measurement framework.
13. Connect knowledge management outcomes to client-visible measures such as turnaround time, consistency of work product, and responsiveness, and incorporate those measures into how initiatives are selected and evaluated.
14. Support pitches, proposals, and client presentations with the Firm's experience data and knowledge assets in partnership with Marketing and Business Development.
15. Team Leadership & DevelopmentLaunch the Knowledge Management function as a hands-on senior leader and build it out over time, hiring and developing resources as the function scales.
16. Provide direction, mentorship, and performance oversight to knowledge management personnel as the team grows.
17. Operate as a collaborative partner across Practice Groups, IT, Risk, Information Governance, Finance, Marketing/BD, and Professional Development.

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to:

· 401(k) with match

· Medical insurance

· Dental Insurance

· Vision assistance

· Paid Time Off

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Puneet Rajput

Resource Development Manager

T 1 610-206-0800

E puneet.rajput@akkodisgroup.com

Akkodis is a commercial brand under which both AKKA & Modis entities operate.

This message is intended only for the designated recipient(s). It may contain confidential or proprietary information and may be subject to other contractual or confidentiality protection. If you are not a designated recipient, you may not review, copy or distribute this message. If you receive this message in error, please notify the sender by reply email and delete this message.

Akkodis, part of The Adecco Group North America located at 4800 Deerwood Campus Parkway, Building 800, Jacksonville, FL 32246, is committed to data privacy compliance. To learn more about how we collect and process personal information, please read our General Privacy Policy located on the website above