What are the responsibilities and job description for the Credit Representative position at Akkodis?
Akkodis is seeking a Credit Representative for a 6-month contract with a client in Davenport Iowa 52801
Title: Credit Representative
Location: Davenport Iowa 52801 (Onsite)
Duration: 18 months assignment could go longer
Pay Rate: $20 - $21/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Job Summary
We are seeking a detail-oriented and analytical Credit Representative to support the Credit Department in reviewing, managing, and resolving credit related account issues. This role is essential to minimizing arrears, reducing write-offs, and ensuring compliance with credit policies, administrative rules, and regulatory standards. The Credit Representative will interact with customers, internal teams, and external agencies to effectively resolve escalated credit situations and maintain accurate account records.
Key Responsibilities
- Review and take appropriate action on past due active and final accounts.
- Handle escalated customer contacts related to credit issues with professionalism and accuracy.
- Conduct credit review workflow exceptions in the customer service system (e.g., disconnection reviews, balance transfers, unpaid non-service items).
- Communicate with property owners, external agencies, and vendors regarding account status and collections.
- Notify and follow up with customers on final bills, payment arrangements, and balance transfers.
- Interpret and apply credit policies, tariffs, administrative rules, and regulatory requirements.
- Document and maintain accurate customer account records in the customer information system.
- Perform additional credit-related responsibilities as assigned
Qualifications
High school diploma or equivalent required; bachelor’s degree preferred.
Previous call center, credit and collection experience strongly preferred.
Excellent oral and written communication skills with the ability to effectively handle difficult customer issues.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Salary : $20 - $21