3rd shift IT Technician

A 3rd Shift IT Technician job in Akron, OH is available courtesy of Akkodis. The IT Technician provides a differentiated customer experience to the IT customers by overseeing the health and wellbeing of IT connected systems and performing AutoSys and TWS batch job monitoring across multiple applications and platforms to support retail store operations. The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems.

THIS POSITION IS MIDNIGHT TO 8AM

Pay: $20/HR TO $28/HR

IT Technician job responsibilities:

• Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
• Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
• Identifies and escalates technical trouble trends impacting store operations.
• Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
• Assigns unresolved issues to the appropriate resolving groups via trouble tickets.

Qualifications:

• 2-4 years related experience required.
• Working knowledge of Microsoft Teams, Outlook, Word and Excel.
• MUST BE ABLE TO WORK MINIGHT TO 8AM FIVE DAYS A WEEK
• Familiarity with ServiceNow or digital workflow applications is a plus.
• Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus.
• Computer software and/or hardware technical training and/or earned college hours is a plus.

If you are interested in this 3RD shift IT Technician job in Akron, OH, please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact andrea.gomez@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.