Tier II Desktop Support Analyst(Onsite)

Akkodis is seeking a Desktop Support Analyst II for a contract to hire that will provide advanced, high‑touch technical support to end users in a fast‑paced, professional environment. This role is a key part of the IT support function, handling complex desktop-related issues, mentoring Tier I support, and delivering exceptional service to users at all levels, including senior leadership.

The ideal candidate is a strong communicator, technically curious, and comfortable working both independently and collaboratively. You’ll serve as a trusted technical resource while maintaining the highest standards of professionalism and customer service.

Rate Range: $35/hour to $40/hour; The rate may be negotiable based on experience, education, and other factors.

Responsibilities:

• Resolve complex desktop support incidents and service requests across hardware, software, and network environments
• Troubleshoot issues related to Windows and macOS systems, applications, peripherals, and connectivity
• Provide guidance and escalation support to Tier I analysts
• Research, test, and implement effective technical solutions
• Accurately document incidents, resolutions, and workflows in a ticketing system
• Prioritize and manage tickets based on impact, urgency, and service-level expectations
• Escalate unresolved issues to higher-level technical teams when appropriate
• Communicate clearly and professionally with end users, providing timely update
• Deliver white-glove support to senior and executive-level users
• Continuously build knowledge of internal systems, tools, and IT best practices
  
  

Qualifications:

• Strong written and verbal communication skills
• Customer-first mindset with a high level of professionalism
• Ability to manage multiple priorities and work effectively under pressure
• Proficiency with Windows 10/11 and macOS
• Experience supporting Microsoft Office and related productivity tools
  
  

Hands-on Experience With:

• iOS devices
• Conference room and AV systems
• Lenovo laptops and HP printers (or comparable enterprise hardware)
• Familiarity with ticketing systems and remote support tools
• Strong troubleshooting, problem-solving, and critical-thinking skills
• Collaborative team player who is also a self-starter
  
  

Preferred Qualifications

• 2–3 years of experience in a Tier II desktop or IT support role
• Certifications such as A , Network , Microsoft, or ITIL Foundation (preferred, not required)
  
  

If you are interested in this role, then please click APPLY NOW.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company Will Consider Qualified Applicants With Arrest And Conviction Records In Accordance With Federal, State, And Local Laws And/or Security Clearance Requirements, Including, As Applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
  
  

Pay Details: $35.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company Will Consider Qualified Applicants With Arrest And Conviction Records In Accordance With Federal, State, And Local Laws And/or Security Clearance Requirements, Including, As Applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
  
  

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.