What are the responsibilities and job description for the IT Support Specialist position at AKIVA AI?
Company: AKIVA AI
Location: Albany, Schenectady, Troy, Rensselaer, Glens Falls, or Saratoga, NY (Onsite)
Pay Range: $24.00 – $30.00/hour (DOE)
Employment Type: Contract / Temporary (Full-Time, Mon–Fri, 8:00 AM – 4:00 PM)
About AKIVA
AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies.
Position Overview
AKIVA is seeking an IT Support Specialist for a temporary assignment supporting a public sector client in New York’s Capital District. You will provide desktop support, troubleshoot hardware and software issues, assist with Office 365 administration, and ensure staff have the technology resources they need to operate effectively. AKIVA provides AI-powered IT support tools including intelligent diagnostics and automated knowledge base search. Training is fully covered.
Key Responsibilities
Interested in staying connected with AKIVA’s AI initiatives, research, and opportunities?
Join our AI Innovation Network here: https://www.akiva.com/ai-network
Equal Employment Opportunity Statement
AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool.
AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
Location: Albany, Schenectady, Troy, Rensselaer, Glens Falls, or Saratoga, NY (Onsite)
Pay Range: $24.00 – $30.00/hour (DOE)
Employment Type: Contract / Temporary (Full-Time, Mon–Fri, 8:00 AM – 4:00 PM)
About AKIVA
AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies.
Position Overview
AKIVA is seeking an IT Support Specialist for a temporary assignment supporting a public sector client in New York’s Capital District. You will provide desktop support, troubleshoot hardware and software issues, assist with Office 365 administration, and ensure staff have the technology resources they need to operate effectively. AKIVA provides AI-powered IT support tools including intelligent diagnostics and automated knowledge base search. Training is fully covered.
Key Responsibilities
- Provide Tier 1/Tier 2 desktop support for staff across multiple locations
- Troubleshoot hardware, software, network, and printer issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Administer Microsoft Office 365 accounts, licenses, and permissions
- Manage help desk tickets, prioritize requests, and document resolutions
- Assist with network connectivity troubleshooting (Wi-Fi, VPN, LAN)
- Support onboarding/offboarding by setting up or decommissioning user accounts and equipment
- Leverage AI-powered diagnostic tools and knowledge bases to accelerate issue resolution
- 2–3 years of IT help desk or desktop support experience
- Knowledge of Windows 10/11, Microsoft Office 365, and Active Directory
- Experience with hardware troubleshooting (desktops, laptops, printers)
- Familiarity with networking basics (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Excellent documentation and communication skills
- Must pass background check and drug screening
- Valid work authorization required
- CompTIA A , Network , or Microsoft certifications
- Experience with ITSM/ticketing systems (ServiceNow, Jira, etc.)
- Public sector or government IT experience
- Experience with mobile device management (MDM) solutions
- Competitive hourly pay with weekly or bi-weekly pay options
- AI productivity tools and training provided at no cost to you
- Professional development and skill-building opportunities
- Supportive management team with veteran-owned company values
- Potential for permanent conversion based on client needs and performance
Interested in staying connected with AKIVA’s AI initiatives, research, and opportunities?
Join our AI Innovation Network here: https://www.akiva.com/ai-network
Equal Employment Opportunity Statement
AKIVA is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, or any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people within a qualified candidate pool.
AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
Salary : $24 - $30