What are the responsibilities and job description for the Help Desk Technician – Able to Obtain TS/SCI position at Akima and Careers?
Work Where it Matters
Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.
As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. To join our team of outstanding professionals, apply today!
Responsibilities:- Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
- Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
- Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
- Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
- Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
- This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
- SECRET clearance required, with the ability to obtain TS/SCI clearance.
- Minimum High School Diploma/GED.
- CompTIA Security ce certification.
- Minimum 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
- Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
- Basic level skills in system administration and active directory.
- Possess a thorough knowledge of IT concepts, computer hardware, software, and networking to analyze and solve complex problems effectively.
- Strong communication skills are essential as this role will often be required to explain technical issues to personnel without a technical background.
Desired Qualifications:
- Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
- A or Network certification.
Salary : $36 - $38