Patient Service Representative

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

We're seeking Patient Service Representatives to join our team! 

What you'll do

• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Answer incoming phone calls from patients and other medical providers, triaging them to the appropriate person
• Read and process new incoming referrals and authorizations from primary care providers as well as other specialists
• Keep patients records up to date and organized so that our providers deliver the highest level of patient care
• Master our technology suite including but not limited to our Electronic Medical Record System, Microsoft Teams and NextGen in order to interact with team members and patients and complete daily work
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you have

• At least 1 year of experience in high touch customer or patient facing roles
• Strong written and verbal communication skills
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges

Nice to haves

• Prior experience working in the healthcare
• Ability to speak multiple languages

Benefits

• Medical, Dental and Vision Coverage  
• Sick leave hours per year
• Paid holidays per year

Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

This is a full-time role based in our family of Pomona Valley region clinics. Chaparral Medical Group clinics are in Chino, Claremont, Pomona, Rancho Cucamonga, San Bernardino and Upland. PLEASE NOTE: While you will be working at a CMG clinical site, your employer will be Akido MSO. LLC which contracts with CMG to provide staff.

Akido MSO, LLA. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.