Operations Architect | Healthcare Operations

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

The Opportunity

Are you passionate about using technology and AI to transform healthcare from the inside out?

As an Operations Architect, you'll partner closely with our Principal Operations Architects to supercharge our healthcare operations — streamlining systems, integrating innovative tools, and freeing up our frontline staff to focus on the highest-impact, most meaningful work. This role has the opportunity to evolve into a management role where you take on managing the functions themselves. This is a hands-on, detail-oriented role for someone who loves getting deep into operational processes, are comfortable with extreme accountability, and turning complex challenges into elegant solutions. If you thrive in the weeds and get excited about building the backbone that powers a healthier future, we want to meet you.

What You'll Do

• Partner with Principal Operations Architects to execute a strategic roadmap for operational processes and systems for a given function with the opportunity to eventually manage that function.
• Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders.
• Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements.
• Support automation and optimization initiatives through documentation, testing, and hands-on implementation.
• Build and maintain detailed process documentation to promote clarity and alignment across teams.
• Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making.
• Research and evaluate new tools and technologies relevant to operational workflows.
• Support technology assessments and implementation projects in collaboration with IT and product teams.
• Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively.

Who you are

• Preferably 4-6 years in a fast-paced, high-growth environment in a builder role or supporting new operation development.
• Preferably 3 years working in outpatient healthcare in a patient-facing or in an operational support role.
• Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills to engage stakeholders across different teams.
• Technical curiosity and willingness to learn about new tools and technologies.
• Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting.

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.