Operations Architect, Process Improvement - Healthcare

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

Are you passionate about using technology and AI to transform healthcare from the inside out?

As an Operations Architect, you'll partner closely with our Principal Operations Architects to supercharge our healthcare operations — streamlining systems, integrating innovative tools, and freeing up our frontline staff to focus on the highest-impact, most meaningful work. This role has the opportunity to evolve into a management role where you take on managing the functions themselves. This is a hands-on, detail-oriented role for someone who loves getting deep into operational processes, are comfortable with extreme accountability, and turning complex challenges into elegant solutions. If you thrive in the weeds and get excited about building the backbone that powers a healthier future, we want to meet you.

What You'll Do

• Partner with Principal Operations Architects to execute a strategic roadmap for operational processes and systems for a given function with the opportunity to eventually manage that function.
• Manage the roll out new operational initiatives by owning logistics, tracking progress, and aligning stakeholders.
• Identify and analyze operational inefficiencies by shadowing field employees and proposing process improvements.
• Support automation and optimization initiatives through documentation, testing, and hands-on implementation.
• Build and maintain detailed process documentation to promote clarity and alignment across teams.
• Develop reporting functionality, monitor KPIs, and analyze trends to inform decision-making.
• Research and evaluate new tools and technologies relevant to operational workflows.
• Support technology assessments and implementation projects in collaboration with IT and product teams.
• Contribute to fostering a culture of continuous improvement within the operations team and collaborate cross-functionally to execute plans effectively.

Who you are

• Preferably 4-6 years in a fast-paced, high-growth environment in a builder role or supporting new operation development.
• Preferably 3 years working in outpatient healthcare in a patient-facing or in an operational support role.
• Strong analytical and problem-solving skills with a passion for operational efficiency and process improvement.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills to engage stakeholders across different teams.
• Technical curiosity and willingness to learn about new tools and technologies.
• Detail-oriented mindset with a commitment to maintaining thorough documentation and reporting.

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.