What are the responsibilities and job description for the Operations Assistant position at AK Management Group?
Operations Assistant – Laundromat Operations
Pay: $600/week Location: New York, New York
About the Role
We're looking for a hands-on, bilingual (English/Spanish) Field & Office Assistant to support the day-to-day operations of our laundromat locations. This is not a desk-only job — you'll split time between our office and visiting stores in person, so you need to be comfortable driving between sites regularly. We need someone who's a natural problem solver, stays organized juggling multiple responsibilities, and isn't afraid to jump in wherever needed.
What You'll Do
- Monitor and support employee compliance across locations (policies, procedures, documentation)
- Handle and resolve customer complaints professionally and promptly, both by phone/in person and on-site
- Centralize and manage product/supply ordering for all locations
- Train new and current employees on POS system use
- Travel between office and store locations as needed to support staff and operations
- Take on additional administrative and operational tasks as they come up — this role wears a lot of hats
What We're Looking For
- Fluent in English and Spanish (spoken and written)
- Valid driver's license and reliable transportation — must be comfortable driving between locations
- Strong communication and conflict-resolution skills, especially handling customer complaints calmly
- Comfortable with basic POS systems (or able to learn quickly and train others)
- Highly organized with the ability to manage multiple priorities at once
- Self-starter with a strong sense of urgency and follow-through ("high motor")
- Prior experience in retail, laundromat, customer service, or operations support is a plus
Pay: $600.00 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $600