What are the responsibilities and job description for the Caller position at Ajay Pipes?
Ajay Industrial Corporation Ltd., established in 1961, is a leader in the plastic pipe and profile extrusion industry in India. With over five decades of experience, the company is renowned for its high-quality plumbing products and innovative solutions under the motto “Plumbing for Life.” Ajay Pipes delivers durable and superior products designed to meet the needs of the plumbing industry. Their commitment to quality and excellence has positioned them as a trusted name in the market.
This is a full-time on-site role located in Delhi, OH, for a Caller at Ajay Pipes. The caller will be responsible for outbound and inbound calls to support customer queries, build strong client relationships, and inform customers about products and services. Responsibilities include addressing inquiries, handling feedback, coordinating with internal teams, and documenting customer interactions. Strong communication and interpersonal skills are critical for success in this role.
- Strong verbal communication and active listening skills to provide prompt and accurate responses to customer inquiries.
- Customer-focused problem-solving and relationship-building capabilities.
- Basic computer and data entry proficiency for maintaining call records and coordinating with internal systems.
- Time management and organizational skills to handle a high volume of calls efficiently.
- Ability to handle customer feedback with professionalism and maintain a positive attitude.
- Experience working in a customer service or call center role is beneficial but not required.
- High school diploma or equivalent required; additional certifications in customer relations are a plus.