What are the responsibilities and job description for the Client Outreach & Case Advancement Specialist - Remote position at AIWF Incorporated?
Role PurposeThis role focuses on re-engaging individuals who have already reached out to AIWF Inc. for help, clarifying where they are in the legal process, and supporting a structured transition toward attorney review or referral where appropriate.There is no cold outreach. Every individual you engage with has previously requested assistance or submitted an inquiry seeking clarity, direction, or next steps.What You’ll Do• Reconnect with prior AIWF Inc. inquiries who requested help understanding legal or recovery pathways• Conduct structured calls (phone or Zoom) to:• Clarify the individual’s situation and documentation status• Explain AIWF Inc.’s role versus the role of licensed attorneys• Outline realistic legal advancement pathways (civil, regulatory, or investigative)• Prepare victims for attorney handoff by ensuring information is organized, accurate, and complete• Identify common fact patterns that support evidentiary thresholds and legal viability• Maintain clear, compassionate communication with victims navigating high-stress situations• Accurately document case progression and readiness for legal escalationWhat This Role Is Not• Not sales• Not debt collection• Not legal advice• Not recovery guaranteesThis role is about clarity, structure, and responsible advancement, not promises.Who This Is For• Individuals with strong communication skills and emotional intelligence• Professionals comfortable working with victims of fraud, deception, or financial harm• Those able to explain complex processes in plain language• Detail-oriented individuals who can follow structured intake and escalation frameworks• Candidates aligned with ethical boundaries and regulatory complianceRequirements• Ability to work remotely with consistency and discretion• Comfort speaking with distressed or confused individuals• Willingness to complete AIWF Inc. onboarding and internal training• Understanding that AIWF Inc. facilitates legal readiness, not legal representation• Laptop, phone, and secure internet connectionWhat AIWF Inc. Provides• Warm, pre-existing inquiries (no cold outreach)• Defined escalation frameworks for attorney handoff• Training on fraud typologies, evidentiary thresholds, and legal pathways• Clear compliance boundaries to protect both victims and the organization• A mission-driven environment focused on accountability and impactWhat Success Looks LikeSuccess is measured by:• Improved clarity for victims regarding their legal standing• Increased readiness and quality of attorney referrals• Reduced confusion, misinformation, and false expectations• Ethical, documented progression from inquiry → assessment → legal handoffAIWF Inc. believes that informed victims are empowered victims — and that structured preparation is essential before any legal action can responsibly begin.Company DescriptionAIWF Inc. exists to support victims of financial fraud, confidence scams, and digital asset abuse by helping them understand their legal position, preserve evidence, and advance their case toward appropriate legal representation.
Salary : $17 - $21