What are the responsibilities and job description for the Customer Service Representative position at AISIN?
- Compliant with various computer programs / systems: Oracle, EDI, Excel, Outlook, Order Loader e.g. More4Apps, etc.
- Order entry: Process all the customer’s POs - standard, promotional, direct ship, International, and/or EDI/More4Apps Orders. Send Customer sales order acknowledgement.
- Customer Support: Open order and/or backorder reports, maintain customers account information, maintain department logs and perform weekly/monthly cross checks.
- Release orders and print shipping instructions for warehouse, work out any shipment issues/delays (e.g. short stock), and suggest Kaizen opportunities in the department where possible to management.
- Other duties as assigned.
Qualifications:
Required Skills and Abilities:
- Common software capabilities; Microsoft Excel, Word, Outlook (intermediate preferred, advanced a plus)
- WPM 40-60, 10-key by touch
- Excellent verbal, writing, and interpersonal skills
- Positive customer service personality (important)
- Experience – minimum 5 years
Beneficial Skills and Experience:
- Automotive Aftermarket Experience
- Oracle
Education/Training/Certifications:
- High School Diploma
Work Environment Requirements:
- Must be able to operate a personal computer, telephone, printer, and other office equipment.
- Must perform job duties onsite during training (6-12 months) then will be expected to WFH and the Office (hybrid schedule). Work from home space is required.
- Must be able to work effectively in a fast-paced environment where constructive criticism is encouraged.
- Must be able to work on multiple assignments at once, and complete assignments within deadline and prioritize accordingly.
- Must be able to operate as an effective team member!
- Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.
Attendance/Work Hour Requirements:
- Must maintain an acceptable attendance record.
- Must be willing and available to work such weekends and holidays as necessary and desirable to meet business needs.
- Schedule is Monday – Friday 8AM – 5PM (1 hour lunch and 2 breaks)
Travel Requirements:
- Approximately 0 %