What are the responsibilities and job description for the IS Specialist position at AISIN Light Metals, LLC?
Essential Duties & Responsibilities
- Provide technical support to team members
- Perform software and hardware installations
- Set up new devices, including computers, printers, and other office equipment
- Troubleshoot network account issues and perform account maintenance
- Troubleshoot and repair software and hardware issues
- Provide training and assistance for technical issues
- Perform secondary phone administration
- Maintain familiarity with Microsoft Office 365, Windows, and antivirus software
- Provide after-hours support as needed
- Provide technical documentation and training to users
- Manage Oracle support
- Assist with IS security
- Manage Service Desk tickets
- Assist with IS hardware support and installation
Knowledge, Skills & Abilities
- Effective written and verbal communication skills with internal and external contacts
- Strong problem-solving skills to analyze the root cause of software and technical issues
- Strong customer service skills
- Strong Microsoft Office skills
- Basic networking knowledge
- Ability to manage and prioritize workload
- Ability to develop maintenance schedules in consideration of user uptime
- Ability to maintain logs and records of repairs and scheduled maintenance
- Device inventory tracking and replenishment while maintaining budgets
- Familiarity with Windows, O365 Suite, MS Entra Admin Center, networking hardware, VMware, backup storage such as Veeam and AWS, PowerShell, and Oracle E
Bachelor's degree in Computer Science or a related field
0–2 years of experience
Salary : $52,517 - $71,955