Residential HVAC Field Service Specialist

About the Role

Picture a typical day: you roll out in a well-stocked service vehicle, check your route with the office, and head to your first home visit. You greet the homeowner, slip on protective floor savers, and get to work—inspecting the system, diagnosing issues, and explaining what you’ll do to get comfort back on track. Throughout the day, you’ll repair and maintain residential heating and air equipment, perform start-ups and testing when needed, coordinate parts, document your work on a tablet, and wrap every visit with a clean workspace and a clear debrief to the customer and dispatch.

What You’ll Do

• Service, maintain, and repair residential heating and air conditioning equipment.
• Inspect and maintain ducting and company tools/materials to ensure they remain serviceable.
• Identify, wire, and commission complete residential HVAC systems.
• Troubleshoot issues, recommend solutions, and perform repairs to restore proper operation.
• Perform start-ups, test system performance, and record results to verify proper functionality.
• Conduct thorough system inspections and promptly communicate any concerns to dispatch/customers.
• Explain completed services and repairs to dispatch/customers after each call.
• Coordinate daily schedule with the office and prepare required parts for each appointment.
• Transport parts, materials, and tools to job sites and account for assigned inventory.
• Complete all required paperwork/tablet entries neatly and on time.
• Debrief each service visit with dispatch/customers and attach all supporting documentation.
• Leave the work area as clean as you found it—if not cleaner.
• Keep the company vehicle organized and clean, inside and out.
• Adhere to company performance standards, code of ethics, and all safety policies and procedures.
• Maintain a courteous, professional demeanor with customers and teammates; wear protective floor savers in homes.
• Perform other duties as assigned.

Minimum Requirements

• High school diploma or GED.
• 1 year of HVAC service experience.
• EPA Certification.
• Soldering/brazing ability.
• Effective English communication skills, written and verbal.
• Beginner computing skills; able to use a computer, laptop, or tablet.
• Basic internet navigation and email (e.g., Microsoft Outlook).
• Valid driver’s license.
• Willingness to work overtime with short notice; occasional weekends.

Preferred

• HVAC trade school certification.
• 1–2 years of experience in construction, HVAC, or related fields.

What Helps You Thrive Here

• A collaborative, team-first mindset and positive attitude.
• Ability to build strong relationships with customers and peers at all levels.
• Openness to learning; related experience may substitute for formal education.
• Strong safety focus and respect for a safety-driven culture.

Work Setting

• Primarily at occupied homes and active construction sites; minimal office time.
• Drive to and from daily work locations.
• Regular exposure to construction conditions: equipment, heights/elevated areas, confined spaces, noise, dust, odors, and hazardous materials.
• Indoor/outdoor work in all weather (heat, rain, cold, wind) with appropriate PPE.

Physical Demands

• Operate a motorized passenger vehicle or forklift.
• Lift/move up to 50 lbs frequently.
• Climb, bend at the waist, crawl, kneel, and crouch frequently.
• Work at heights; climb ladders and stairs; occasionally use platforms/scaffolding with fall protection.
• Wear required PPE: hard hat, safety glasses, ear plugs, masks/respirators, reflective vests, gloves, and safety-toe, construction-grade boots.
• Stand, walk, and/or sit for extended periods.
• Hear and distinguish speech/sounds to safely operate phones and equipment.
• With natural or corrected vision, maintain close, distance, and peripheral focus with normal depth perception.
• Communicate ideas clearly by speaking.
• Enter data via traditional keyboard or 10-key keypad.
• Reach overhead; signal, grasp, hold, lift, turn, push, and pull tools and materials.

Tools & Technology

• Machines & technologies you'll use:
  • HVAC Systems
  • hvac

Proficiency

• HVAC
• Heating and Air Conditioning

Grow with Airtron

For over 40 years, we’ve earned trust by doing the job right and treating customers with respect. If you take pride in your craft and care about delivering an exceptional experience, you’ll feel right at home here.

Compliance

Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

This description outlines core responsibilities and qualifications but may evolve over time to meet business needs.