Customer Experience Operations Coordinator

Picture your morning: you sign in, glance at the day’s schedule, and begin greeting customers with empathy and clarity. Throughout the day you’ll field inbound calls, return a few timely follow-ups, and coordinate schedules so the right technicians are in the right place at the right time. You’ll process a credit card payment here, issue a refund there, and offer a service plan that genuinely fits a customer’s needs. By afternoon, you’ve helped route resources through email and text updates, confirmed permits and inspections, and kept detailed records so everyone stays aligned—all while maintaining a calm, positive presence.

• Serve as a first point of contact: answer calls, assist with inquiries, and schedule customer appointments.
• Support services tied to sales, promotions, installations, and general communications with customers.
• Handle both inbound and outbound calls; process credit card transactions; offer appropriate service plans; set appointments; and process refunds as needed.
• Own accurate data entry and use email, text, and other communication tools to efficiently route manpower and resources throughout the day.
• Place limited outbound follow-up calls related to permits, inspections, and rescheduling when necessary.
• Protect customer trust by resolving claims and complaints fairly, effectively, and in accordance with consumer laws.
• Follow local initiatives and proactively educate customers on their options.
• Use customer survey feedback to recommend—and at times help create—improvement plans.
• Adhere to all company policies and procedures, with a strong commitment to safety.
• Take on other duties as assigned.

• High School Diploma or GED.
• 2–4 years in an office environment with at least 20% of your day spent assisting customers over the phone.
• General computer proficiency, including a minimum of 1 year using Microsoft Excel, Word, and Outlook.
• Must be able to communicate in English effectively, both verbally and in writing.
• Valid driver’s license required.
• Willingness to work overtime on short notice; weekend hours may occasionally be required.

• Completed college coursework.

• A strong customer service mindset and a positive, team-oriented attitude.
• Ability to work independently and collaboratively across all levels of the organization.
• Excellent written and verbal communication skills.
• Comfort in a fast-paced setting with solid organization, attention to detail, and multitasking ability.
• Willingness to learn and contribute to a safety-first culture.
• Related work experience may be substituted for education.
• Onsite role in an open office environment; expect a fast pace.

• Lift and/or move up to 20 pounds frequently.
• Frequent bending at the waist, kneeling, or crouching.
• Ability to sustain long periods of standing, walking, or sitting.
• Hear, understand, and distinguish speech and other sounds to safely operate phones and office equipment.
• With natural or corrected vision, maintain close, distance, and peripheral vision with normal depth perception.
• Express or exchange ideas verbally to share information clearly with others.
• Enter text or data using a traditional keyboard or 10-key numeric keypad.
• Use arms and hands to reach overhead; signal; grasp; hold; lift; turn; push; and pull objects and tools.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.